IT Support Specialist

vor 4 Wochen


Bonn, Nordrhein-Westfalen, Deutschland GULP – experts united Vollzeit
Unlock Your Career Potential in 1st Level Support

Are you ready to take the first step in your IT career? Randstad professional solutions is here to help you find the perfect opportunity in 1st level support. Our team of experts will guide you through the process, ensuring you're well-prepared for your new role.

What We Offer
  • Direct placement in attractive positions with reputable companies
  • A unique network with both large and medium-sized companies in the region
  • Appreciative and trusting support throughout the entire placement process
  • Intensive preparation for the interview with our client
  • Salary structure depending on qualifications and professional experience
Your Responsibilities
  • Acceptance and qualification of customer inquiries and faults in the ticket system
  • Identification of problems and development of a proposed solution
  • Continuous optimization of operating processes and structures
  • Documentation of inquiries and fault reports
  • Service and customer-oriented support for business customers in the 1st level environment
  • Creation and maintenance of customer-oriented information in the knowledge databases
Your Profile
  • Completed apprenticeship in the IT sector, also career starters welcome
  • First professional experience in 1st level support is an advantage
  • Very good knowledge of the common Microsoft operating systems
  • Very good communication skills and good knowledge of German and English
  • Initiative, quick comprehension, and high willingness to learn
  • High customer orientation
  • Fundamental willingness to work in shifts (e.g. home office)

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