IT Team Lead

vor 2 Monaten


Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit
Job Summary

We are seeking an experienced IT professional to lead our Service Desk team at Datacon GmbH & Co. KG. As a Team Lead, you will be responsible for coordinating and managing the team's activities, ensuring the quality of work, and monitoring Service Level Agreements (SLAs).

Key Responsibilities
  • Coordinate and lead the Service Desk team to achieve high-quality service delivery
  • Develop and implement strategies to improve workflow, productivity, and employee skills
  • Monitor and analyze performance metrics to identify areas for improvement
  • Collaborate with stakeholders to ensure alignment with business objectives
  • Develop and maintain relationships with customers and internal teams
  • Ensure compliance with security and data protection standards
  • Prepare regular reports on team performance for management
Requirements
  • Proven experience in leading a Service Desk team or similar IT role
  • Strong leadership, communication, and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Experience with ITIL processes and practices
  • Excellent problem-solving and analytical skills
  • Flexibility and willingness to learn and grow with the company
What We Offer
  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • Competitive compensation and benefits package
  • Flexible working hours and remote work options

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