Service Desk Team Lead

Vor 6 Tagen

Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

Lead and Inspire a High-Performing Service Desk Team at Datacon GmbH & Co. KG

We are seeking a passionate and experienced Service Desk Team Leader to join our dynamic IT team. In this role, you will be responsible for the day-to-day operations of our Service Desk, ensuring exceptional customer service and efficient resolution of technical issues.

Your Responsibilities:
  • Team Management & Development: Coordinate and lead a team of skilled Service Desk professionals, fostering a positive and collaborative work environment. Provide guidance, mentorship, and training opportunities to enhance employee skills and performance.
  • Performance Monitoring & Optimization: Monitor Service-Level-Agreements (SLAs) and conduct performance analysis to identify areas for improvement. Implement strategies to optimize service delivery and ensure customer satisfaction.
  • Process Improvement & Innovation: Develop and implement innovative solutions to streamline work processes, enhance efficiency, and improve the overall customer experience.
  • Policy & Compliance: Review and update Service Desk policies and procedures to ensure compliance with industry best practices and security standards.
  • Reporting & Communication: Generate regular reports on the performance of the Service Desk team for management, providing insights into key metrics and areas of focus.
Your Profile:
  • Proven experience leading a Service Desk team in a fast-paced environment.
  • Strong understanding of ITIL processes and best practices.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Passion for technology and a commitment to delivering exceptional customer service.

  • IT Team Lead

    Vor 6 Tagen

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    Job SummaryWe are seeking an experienced IT professional to lead our Service Desk team at Datacon GmbH & Co. KG. As a Team Lead, you will be responsible for coordinating and managing the team's activities, ensuring the quality of work, and monitoring Service Level Agreements (SLAs).Key ResponsibilitiesCoordinate and lead the Service Desk team to achieve...

  • IT Team Lead

    vor 2 Wochen

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    Job SummaryWe are seeking an experienced IT professional to lead our Service Desk team at Datacon GmbH & Co. KG. As a Team Lead, you will be responsible for coordinating and managing the team's activities, ensuring the quality of work, and monitoring Service Level Agreements (SLAs).Key ResponsibilitiesCoordinate and lead the Service Desk team to achieve...

  • Service Desk Team Lead

    vor 12 Stunden

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    {"h2": "Jobbeschreibung", "p": "Wir suchen einen erfahrenen IT-Experten, der unsere Service-Desk-Teams koordiniert und leitet. Als Teamleiter bist du verantwortlich für die Arbeitsqualität, die Überwachung von Service-Level-Agreements und die Durchführung von Leistungsanalysen. Du schaffst ein positives Arbeitsumfeld und fördert die Teamarbeit. Du...

  • Service Desk Team Lead

    vor 12 Stunden

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    {"h2": "Jobbeschreibung", "p": "Wir suchen einen erfahrenen IT-Experten, der unsere Service-Desk-Teams koordiniert und leitet. Als Teamleiter bist du verantwortlich für die Arbeitsqualität, die Überwachung von Service-Level-Agreements und die Durchführung von Leistungsanalysen. Du schaffst ein positives Arbeitsumfeld und fördert die Teamarbeit. Du...

  • Service Desk Team Supervisor

    vor 4 Wochen

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    Position: Service Desk Team LeadCompany: Datacon GmbH & Co. KGKey Responsibilities:Oversee and manage the Service Desk personnelTrack and analyze Service-Level-Agreements (SLAs) for performance metricsFoster a collaborative work atmosphere and encourage team synergyDesign and implement training programs to enhance team capabilitiesConduct performance...

  • Service Desk Supervisor

    vor 4 Wochen

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    Job Title: Service Desk Team LeadCompany: Datacon GmbH & Co. KGRole Overview:As the Service Desk Team Lead, you will be responsible for overseeing and guiding the Service Desk personnel to ensure optimal performance and customer satisfaction. Your leadership will be pivotal in fostering a collaborative environment and enhancing team dynamics.Key...

  • Lead Service Desk Coordinator

    vor 4 Wochen

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    Service Desk Team Supervisor (m/w/d)Are you a seasoned IT professional eager to demonstrate your leadership capabilities? At Datacon GmbH & Co. KG, we are on the lookout for a Service Desk Team Supervisor to enhance our collaborative atmosphere and foster the evolution of our contemporary work methodologies.Ideal Candidate ProfileAccountable for directing...

  • Manager of Service Desk Services

    vor 4 Wochen

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    Position: Service Desk Team LeadCompany: Datacon GmbH & Co. KGRole Overview:As the Service Desk Team Lead, you will be responsible for overseeing and guiding the Service Desk team to ensure efficient operations and exceptional service delivery. Your leadership will be crucial in fostering a collaborative environment and enhancing team performance.Key...

  • Service Desk Team Supervisor

    vor 4 Wochen

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    Service Desk Team Supervisor (m/w/d)Are you a seasoned IT professional eager to demonstrate your leadership capabilities? At Datacon GmbH & Co. KG, we are on the lookout for a Service Desk Team Supervisor to enhance our collaborative work culture and facilitate the evolution of our contemporary operational practices.Ideal Candidate ProfileTasked with...

  • Service Desk Manager

    vor 1 Woche

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    About the RoleWe are seeking an experienced IT professional to lead our Service Desk team at Datacon GmbH & Co. KG. As a Team Lead, you will be responsible for coordinating and managing the team's activities, ensuring the delivery of high-quality technical support and solutions to our customers.Key ResponsibilitiesCoordinate and manage the Service Desk...

  • Service Desk Manager

    Vor 6 Tagen

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    About the RoleWe are seeking an experienced IT professional to lead our Service Desk team at Datacon GmbH & Co. KG. As a Team Lead, you will be responsible for coordinating and managing the team's activities, ensuring the delivery of high-quality technical support and solutions to our customers.Key ResponsibilitiesCoordinate and manage the Service Desk...

  • Service Desk Manager

    Vor 6 Tagen

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    Job SummaryWe are seeking a highly skilled IT professional to lead our Service Desk team at Datacon GmbH & Co. KG. As a Team Lead, you will be responsible for coordinating and managing the team's activities, ensuring the delivery of high-quality technical support and solutions to our customers.Key ResponsibilitiesCoordinate and manage the Service Desk team's...

  • Service Desk Manager

    Vor 7 Tagen

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    Job SummaryWe are seeking a highly skilled IT professional to lead our Service Desk team at Datacon GmbH & Co. KG. As a Team Lead, you will be responsible for coordinating and managing the team's activities, ensuring the delivery of high-quality technical support and solutions to our customers.Key ResponsibilitiesCoordinate and manage the Service Desk team's...

  • Service Desk Manager

    Vor 6 Tagen

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    Job DescriptionWe are seeking a highly skilled and experienced IT professional to lead our Service Desk team at Datacon GmbH & Co. KG. As a Team Lead, you will be responsible for coordinating and managing the team's activities, ensuring the delivery of high-quality technical support and solutions to our customers.Key ResponsibilitiesCoordinate and manage the...

  • Service Desk Manager

    vor 1 Woche

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    Job DescriptionWe are seeking a highly skilled and experienced IT professional to lead our Service Desk team at Datacon GmbH & Co. KG. As a Team Lead, you will be responsible for coordinating and managing the team's activities, ensuring the delivery of high-quality technical support and solutions to our customers.Key ResponsibilitiesCoordinate and manage the...

  • Manager of Service Desk Operations

    vor 4 Wochen

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    Position: Service Desk Team LeaderCompany: Datacon GmbH & Co. KGKey Responsibilities:Oversee and manage the Service Desk personnelTrack and analyze Service-Level-Agreements (SLAs) for performance metricsFoster a collaborative and positive team atmosphereDesign and facilitate training programs to enhance team capabilitiesConduct performance reviews for team...

  • IT Team Lead

    Vor 6 Tagen

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    Job SummaryWe are seeking a highly skilled IT professional to lead our Service Desk team at Datacon GmbH & Co. KG. As a Team Lead, you will be responsible for coordinating and managing the team's activities, ensuring the delivery of high-quality technical support and solutions to our customers.Key ResponsibilitiesCoordinate and manage the Service Desk team's...

  • IT Team Lead

    vor 1 Woche

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    Job SummaryWe are seeking a highly skilled IT professional to lead our Service Desk team at Datacon GmbH & Co. KG. As a Team Lead, you will be responsible for coordinating and managing the team's activities, ensuring the delivery of high-quality technical support and solutions to our customers.Key ResponsibilitiesCoordinate and manage the Service Desk team's...

  • IT Team Lead

    Vor 6 Tagen

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    About the RoleWe are seeking an experienced IT professional to lead our Service Desk team at Datacon GmbH & Co. KG. As a Team Lead, you will be responsible for coordinating and managing the team's activities, ensuring the delivery of high-quality technical support and solutions to our customers.Key ResponsibilitiesCoordinate and manage the Service Desk...

  • IT Team Lead

    vor 1 Woche

    Bremerhaven, Bremen, Deutschland Datacon GmbH & Co. KG Vollzeit

    About the RoleWe are seeking an experienced IT professional to lead our Service Desk team at Datacon GmbH & Co. KG. As a Team Lead, you will be responsible for coordinating and managing the team's activities, ensuring the delivery of high-quality technical support and solutions to our customers.Key ResponsibilitiesCoordinate and manage the Service Desk...