Service Delivery Manager

vor 17 Stunden


Schwalbach am Taunus, Hessen, Deutschland SOLUM Europe GmbH Vollzeit
Service Manager About the Role We are seeking a highly skilled Service Manager to lead our in-field service team for SOLUM Electronic Shelf Label (ESL) across multiple retail projects. As a key member of our Service team, you will be responsible for ensuring the efficient and effective delivery of our services to our customers. Key Responsibilities * Provide on-site services, pre-installation preparation, installation planning, and installation service for hardware and infrastructure * Manage the onsite service team in Germany and tender, set-up, and manage sub-contractors for nationwide/European-wide on-site services * Manage all required technical equipment, components, and tools * Ensure that all customer requests or technical escalations are professionally handled, scheduled, and acted on * Cooperate closely with our repair center and enhance the ongoing quality of the process * Manage the service stock and optimize the usage of the stored parts and products * Support the sales team about the expected service costs based on customer's requirements Requirements * Leadership quality: enthusiastic capacity, motivating team player, resilient, and reliable * Associates Degree or job experience in Information technology, Electro-Mechanical, Supply Chain Management, Service Management, or a similar qualification * Several years of experience in Customer Service, Operations Management, IT Support, IoT, Electrical Technology, or similar solutions * High affinity for safe usage of RMA & Repair management software, ERP & CRM software, and MS Office * Knowledge of IT infrastructure, embedded hardware and software * Experience in on-site training services and customer support, including all phases of post-sales engineering * Ability to work independently in a highly dynamic environment * Result-driven and change-oriented personality * Very good communication skills and ability to work within an international team * Time management - strong planning, leading, and organization skills to ensure the efficient workflow of our sub-contractors * Problem-solving and independent judgment skills * Demonstrated ability to accurately use a variety of precision measuring instruments and to read and understand complex engineering designs * Ability to travel up to 75% of the time to customer premises * Business fluent in English and German * Driver's license About SOLUM Europe GmbH SOLUM Europe GmbH is a leading provider of Electronic Shelf Label (ESL) solutions for the retail industry. We are committed to delivering high-quality services to our customers and are seeking a skilled Service Manager to join our team.

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