Delivery Manager with German
Vor 7 Tagen
About the Role
We are seeking a highly skilled and experienced Delivery Manager to join our team at skills matter sp. z o. o. as a German Speaking Operations Manager. As a key member of our operations team, you will be responsible for leading the planning, execution, and delivery of Value Added Services, ensuring that all operations run smoothly and efficiently.
Key Responsibilities
- Manage and Oversee Operations: Lead the planning, execution, and delivery of Value Added Services, ensuring that all operations run smoothly and efficiently.
- Team Leadership: Manage and develop a high-performing team, providing guidance, support, and professional development opportunities.
- Customer Focus: Work closely with clients to understand their needs and tailor services to meet or exceed their expectations.
- Strategic Planning: Develop and implement strategies that align VAS offerings with overall business objectives, driving growth and customer satisfaction.
- Process Optimization: Analyze and optimize service delivery processes to improve efficiency, reduce costs, and enhance service quality.
- Stakeholder Management: Collaborate with internal and external stakeholders, including clients, suppliers, and cross-functional teams, to ensure seamless service delivery.
- Innovation and Adaptability: Stay updated on industry trends and emerging technologies to continuously improve and innovate VAS offerings.
- Problem-Solving: Address and resolve any issues that arise in the delivery process, ensuring timely and effective solutions.
- Provide Quality Content: Prepare offers and respond to RfPs.
Requirements
- Qualifications:
- 5 years of experience in managing projects or operation services.
- Strong leadership skills with experience in team management and project coordination.
- Proficiency in using logistics and service management software tools.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Strategic thinking with the ability to align services with business goals.
- A customer-oriented approach with the ability to deliver tailored solutions.
- Flexibility and adaptability to changing market conditions and customer needs.
- Preferred Qualifications:
- Certification in project management (e.g., PMP, PRINCE2) or IT service management (e.g., ITIL).
- Languages: German B2 & English B2.
- Experience in SAP or Integration area will be an additional value.
About Us
skills matter sp. z o. o. is a recruitment agency specializing in the IT area. We focus on candidate experience, professionalism, and honesty. We will help you achieve your professional goals and develop your career.
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