Customer Experience Specialist

vor 2 Wochen

Köln, Nordrhein-Westfalen, Deutschland Helion Research Vollzeit
About the Role

We are seeking a skilled and detail-oriented individual to join our team as a Customer Experience Specialist. As a Mystery Shopping Expert, you will be responsible for evaluating and providing feedback on customer experiences in various retail settings.

Your role will involve visiting stores, assessing the shopping experience, and providing detailed feedback to our clients. You will work independently, but will have the support of our team throughout the process.

Key Responsibilities
  • Evaluate and provide feedback on customer experiences in retail settings
  • Visit stores and assess the shopping experience
  • Provide detailed feedback to clients
  • Work independently, with support from our team
Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work independently. You should also be detail-oriented and able to provide clear and concise feedback.

We are looking for someone who is passionate about customer experience and has a keen eye for detail. If you are a motivated and organized individual who is looking for a challenging and rewarding role, we encourage you to apply.

What We Offer
  • A competitive rate per evaluation
  • The opportunity to work with luxury fashion brands and sport brands
  • Flexibility in completing evaluations depending on your schedule and commitments
  • A supportive and encouraging environment

We are a leading Mystery Shopping agency, with a strong focus on Customer Experience Measurement, Sales Channel Effectiveness & Business Intelligence. Our team is dedicated to providing high-quality research solutions to our clients, and we are looking for someone who shares our passion for customer experience.

If you are interested in this role, please submit your application through our portal. We look forward to hearing from you.

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