Customer Service Expert
Vor 2 Tagen
We are seeking a skilled Customer Service Expert to join our team at EXANTE, a leading wealth tech company.
As a Customer Service Expert, you will be responsible for managing client inquiries via various channels, providing excellent customer support, and navigating complex issues with internal teams.
Your primary goal will be to maintain a positive image of our company while ensuring that clients receive timely and effective solutions to their problems.
Key Responsibilities:- Manage client inquiries via email, live chat, and phone calls within set SLAs and KPIs
- Provide individualized customer support by identifying customers' needs and solving tasks efficiently
- Liaise with internal teams to find solutions to more complex inquiries
- Navigate inquiries to relevant departments when necessary
- Familiarity with financial markets and industry knowledge
- Previous experience with tools like Intercom, Zendesk, Atlassian
- Experience in a brokerage/investment company
- Fluency in written and spoken English at a professional level
- Strong client-focused service skills
- Understanding of basic technical principles
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- A competitive salary of €60,000 - €80,000 per annum, depending on location and experience
- Corporate benefits (choose your preferred options)
- Truly inspiring culture, pleasant and informal work environment
- Ongoing education & training programs
- Opportunity to network and connect in the Corporate Events
- Global career opportunities
-
Streaming Platform Customer Service Expert
vor 1 Woche
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitOur client revolutionizes the way users consume television content. By offering all episodes simultaneously, they empower viewers to watch their favorite series and films at any time, from anywhere.The Workstation Customer Care team is seeking experienced customer service representatives to handle inquiries and requests from subscription-paying customers in...
-
Customer Service Ambassador
vor 1 Monat
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for a talented individual to join our Workstation Customer Care team as a Customer Service Agent. This role involves providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.Key Responsibilities:Deliver outstanding customer service through various communication...
-
Customer Service Representative
vor 2 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for a skilled Customer Service Representative to join our team at Workstation Customer Care. In this role, you will be responsible for providing exceptional customer service and support to our clients.As a Customer Service Representative, you will be the primary point of contact for customers seeking assistance with their online shopping...
-
Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitAbout UsWorkstation Customer Care is a leading online retailer offering a wide variety of products at unbeatable prices. Our mission is to provide an exceptional shopping experience for our customers, and we're looking for a talented individual to join our team as a customer service representative.
-
Customer Service Representative Banking Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitOverviewWorkstation Customer Care is a dynamic team dedicated to delivering exceptional customer experiences.We are seeking a skilled Customer Service Representative Banking Specialist to join our team and provide top-notch support to our clients.
-
Automation Expert for Customer Service Revolution
vor 3 Wochen
Berlin, Berlin, Deutschland Leafworks GmbH VollzeitUnlock the Future of Customer ExperienceWe're a dynamic team at Leafworks GmbH, dedicated to disrupting the customer service landscape with cutting-edge automation solutions. As our Automation Expert, you'll play a pivotal role in shaping the future of customer experience.With over 300 projects under our belt, we've honed our expertise in developing...
-
Customer Service Experience Expert
vor 4 Wochen
Berlin, Berlin, Deutschland Audible VollzeitAbout This RoleAudible GmbH is a leader in creating unforgettable experiences for customers through exceptional customer service. Based in Berlin, we're looking for a motivated Customer Service Experience Expert - Learning & Development who will join our team to help us exceed expectations with every contact and decrease customer effort.As a Customer Service...
-
Quality Lead Customer Service Expert
vor 3 Wochen
Berlin, Berlin, Deutschland Porsche Digital CRH VollzeitCustomer Experience Innovator at Porsche DigitalWe're seeking a highly skilled Quality Lead to revolutionize customer service at Porsche Digital. In this role, you'll oversee quality topics across all hubs and collaborate with Porsche AG to drive exceptional customer experiences.About the JobAs a Quality Lead, you'll be responsible for coordinating and...
-
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitAbout Workstation Customer CareWe are a pioneering music, film and television distribution company operating in over 25 global markets. Our company amplifies reach and revenue across hundreds of digital, physical and mobile outlets worldwide.Our client streamlines content owners' business complexity with an intuitive dashboard, comprehensive rights...
-
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitJob OverviewWe are a leading multi-channel network operating in over 25 markets worldwide, specializing in music, film, and television distribution.Estimated Salary: $45,000 - $60,000 per yearKey Responsibilities:Promptly address customer inquiries via phone, email, and chat from both internal and external customers.Maintain open communication with retail...
-
Financial Services Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitAbout UsAt Workstation Customer Care, we pride ourselves on delivering exceptional customer service to our clients. When you call a bank, you're actually calling our customer – and that's where you come in.Your RoleYou will be the face of our company, providing awesome customer service on behalf of one big company customers deal with every day. You will...
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Materna VollzeitAs a key member of our customer-facing team, you will be responsible for providing top-notch support to our clients. Your primary goal will be to ensure that every customer interaction is a positive one, resulting in increased customer satisfaction and loyalty.Key Responsibilities:Respond to customer inquiries via phone, email, and chatResolve customer...
-
Customer Service Representative
vor 2 Wochen
Berlin, Berlin, Deutschland MILES Mobility VollzeitDeliver Exceptional Customer ExperiencesMILES Mobility is seeking a highly skilled Customer Service Representative to join our international team. As a key member of our Customer Care department, you will be responsible for providing top-notch support to our customers through various channels, including phone, chat, and email.About the RoleRespond to...
-
Customer Service Advocate
vor 1 Monat
Berlin, Berlin, Deutschland Grow-Talent VollzeitWelcome to Grow-Talent, where we're working with a leading Outsourcing/BPO company to find a German speaking Customer Service Representative for their Barcelona office.This is a full-time position with a standard working schedule from Monday to Friday, 09:00 AM - 06 PM.The duties and responsibilities of this role include:Handling incoming customer inquiries...
-
Customer Service Representative
vor 2 Wochen
Berlin, Berlin, Deutschland HRS Germany GmbH VollzeitJob OverviewHRS Germany GmbH is a leading company in customer service and outsourcing.Salary and BenefitsThe base salary for this role is around €28,000 per year. In addition to the base salary, you can earn an attendance bonus and a personal performance-related bonus. There is also an additional language bonus.Job DescriptionWe are looking for a highly...
-
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitAbout the RoleWe are seeking a German speaking customer service representative to join our team at Teleperformance Greece. As a customer service expert, you will be the primary point of contact for customer requests, representing one of the world's most esteemed car brands.Key ResponsibilitiesUtilize phone calls, emails, and chats to provide a seamless...
-
Community Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are seeking a highly skilled Community Manager to join our Workstation Customer Care team. This role offers the opportunity to work as a bridge builder between our social media platform and its clients in Germany.This position can be performed from home, anywhere in Germany, and involves advising small and medium-sized companies on advertising solutions...
-
Global Services Expert
vor 4 Wochen
Berlin, Berlin, Deutschland Grow-Talent VollzeitGrow-Talent.com is seeking a highly skilled German and English-speaking Global Services Expert to join their team in Budapest. This is a full-time position with a competitive salary and benefits package.Key Responsibilities:Provide exceptional customer service to clients via phone, email, and chatBuild and maintain in-depth knowledge of the company's...
-
Customer Service Representative in Berlin
Vor 6 Tagen
Berlin, Berlin, Deutschland Blu Selection VollzeitWe are looking for a talented Customer Service Representative to join our team at Blu Selection in Berlin. This role is perfect for individuals who possess excellent communication skills and a passion for delivering exceptional customer experiences.About the Role:You will be responsible for providing world-class service to clients via phone, email, and chat,...
-
Global Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland HRS Germany GmbH VollzeitWe are seeking a skilled Global Customer Service Representative to join our team at HRS Germany GmbH.As a key member of our customer service team, you will be responsible for providing top-notch customer experience via various channels including telephone, chat, and email.Your primary focus will be on handling inbound voice sales orders, customer service...