Customer Service Operations Specialist

vor 3 Wochen


Munich, Bayern, Deutschland Westwing Home & Living Vollzeit

ROLE OVERVIEW

As a Customer Service Operations Specialist, you will play a crucial role in ensuring the success of our customer service operations in France. You will be responsible for providing administration support and ensuring the day-to-day business of customer service runs smoothly.

KEY RESPONSIBILITIES

  • Maintain effective communication with suppliers, shipping service providers, and manufacturers.
  • Serve as the main point of contact for complaints processing.
  • Act as the Customer Service contact person for inquiries regarding payment processing, order processing, and cancellations/returns, providing support to our agents.
  • Ensure cooperation with the accounting department to streamline order management.
  • Contribute to the continuous development of internal processes.
  • Provide technical leadership and guidance to the team, ensuring high standards of quality and performance are met.

REQUIRED SKILLS

  • Previous experience in customer service, ideally in the back-office area.
  • Fluency in French and German, along with proficient English skills.
  • Independent, responsible, and customer-oriented work approach with strong analytical skills.
  • Friendly, communicative, and motivated personality.
  • Enjoyment in working with manufacturers and suppliers to handle complaints in a customer-oriented manner.

WHAT WE OFFER

  • An inspiring, international, informal, and nonpolitical environment for you to take ownership and grow your career.
  • A unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe, and regular Q&A sessions.
  • Flexible working mode: roughly 60% remote, 40% in-office working policy.
  • Up to 4 weeks temporary work-from-anywhere per year.
  • 30 days of paid vacation per year.
  • A beautiful, centrally located, and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces, and sunny terrace.
  • 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions.
  • Regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more.
  • Health and wellbeing offerings including sports membership, mental health support, coaching, vaccinations, skin checkups, and more.
  • Discounted green mobility options with public transport or JobRad.
  • Company daycare "Westwing Wichtel" next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich.
  • Subsidized company pension scheme.
  • "Social Impact Day" to use for doing good for environment and/or society.


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