Cisco Unified Communications Support Specialist

vor 1 Monat


Ulm, Baden-Württemberg, Deutschland SVA Vollzeit

Position Overview

We are seeking a dedicated Support Engineer to join our team at SVA, specializing in Cisco Unified Communications solutions. This role is essential for ensuring the seamless operation and support of our communication systems.

Key Responsibilities

  • Provide ongoing support and maintenance for Cisco UC solutions, including Webex, Contact Center, Devices, and CUBE.
  • Monitor service quality and enhance operational workflows to ensure optimal performance.
  • Participate in an on-call rotation to address urgent support needs.
  • Work collaboratively with colleagues in Professional Services to deliver comprehensive solutions.
  • Proactively oversee Cisco UCC environments to identify and mitigate potential issues.
  • Diagnose and resolve technical challenges within the Cisco-UC framework.
  • Serve as a key escalation point between clients and the manufacturer for complex issues.
  • Maintain thorough documentation of customer environments, support inquiries, and resolutions.

Qualifications

  • A degree in Computer Science or a related IT field.
  • Proven experience in operational support services.
  • A strong commitment to service excellence and accountability.
  • A collaborative team player with a proactive work ethic.
  • Exceptional communication skills in both German and English.

What We Offer

  • Flexible working hours to promote work-life balance.
  • A supportive team environment that fosters collaboration.
  • Access to modern tools and technologies to enhance productivity.
  • Opportunities for professional development and career advancement.
  • An independent organization that prioritizes high service standards.
  • Autonomy in your role with opportunities for individual responsibility.

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