Support Specialist

vor 2 Monaten

Ulm, Baden-Württemberg, Deutschland SVA Vollzeit

About the Role

We are seeking a highly skilled Support Specialist to join our team at SVA. As a Support Specialist, you will be responsible for providing top-notch support to our customers in the areas of Cisco On-Prem UC Solutions, Webex, Webex Contact Center, Cisco Devices, and CUBE.

Key Responsibilities

  • Provide technical support to customers via phone, email, and remote access
  • Troubleshoot and resolve complex technical issues related to Cisco UC solutions
  • Collaborate with internal teams to ensure seamless support delivery
  • Document customer interactions, issues, and resolutions
  • Participate in on-call rotations to provide 24/7 support
  • Develop and maintain technical knowledge of Cisco UC solutions

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Strong knowledge of Cisco UC solutions, including On-Prem UC, Webex, and CUBE
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • State-of-the-art technology and tools

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