People, Culture
vor 3 Wochen
We are seeking a highly motivated and detail-oriented Working Student to join our People, Culture & Customer Care team at IVY OAK GmbH. As a key member of our team, you will play a vital role in shaping our internal and external interactions, supporting our People & Organization Team in day-to-day tasks, and driving impactful projects.
Key Responsibilities- Support the planning, organization, and execution of key team meetings and team events that foster connection and strengthen our team culture.
- Assist in creating a seamless experience for new hires and departing employees, ensuring they feel supported and valued throughout the process.
- Oversee the smooth running of our office by managing expenses, coordinating supplies, and ensuring the team's workspace is well-maintained and inviting.
- Play an active role in driving meaningful projects within the People & Organization team, such as rolling out new HR tools and processes or improving internal communication to enhance collaboration.
- Provide professional, friendly responses to customer (B2C) and partner (B2B) inquiries, representing our brand at its best.
- Collaborate on enhancing our customer service tools and processes to ensure a seamless and top-notch experience for all.
- Gather and analyze customer service data, deriving actionable insights to improve our performance and customer satisfaction.
- Conduct research and assess reviews across platforms, identifying areas for improvement in line with our commitment to excellence.
- Continuously update and refine our customer service guidelines, ensuring that our service remains at the highest standard.
- Work closely with our logistics partners to ensure smooth communication and effective issue resolution.
- Currently enrolled in a degree program such as Business Administration, Human Resources, Communications, Operations, Service Industry Management, or a related field.
- Ability to work up to 20 hours per week, ideally spread over 3-4 days per week.
- First experience in one or more of the following areas is a plus: HR/People & Culture, Event Management, Customer Service, Sales, Account Management, or service professions (e.g., gastronomy, hospitality).
- Excellent interpersonal skills and a friendly, approachable manner with employees, customers, and partners.
- Proficient in Microsoft programs (Excel, PowerPoint, Outlook).
- Structured, detail-oriented, and a solution-driven approach to work.
- Comfortable working both independently and as part of a team.
- Experience with customer service tools (e.g., Zendesk) is a plus.
- Previous experience in a startup or medium-sized company is advantageous.
- Fluency in written and spoken German and English is required.
IVY OAK GmbH is a Berlin-based advanced contemporary occasionwear brand founded by Caroline Gentz in 2016. The collections are defined by their signature handwriting, selections of high-quality fabrics, and attention to detail. The brand's true mission is to disrupt the fashion industry, working towards more conscious choices, creating a meaningful long-lasting wardrobe for today's community and the generations to come.
The brand encompasses more than just fashion and acquires a need for responsible practices, transparent communication, and above all to strive for change. IVY OAK is one of Europe's renowned fashion labels and is represented beyond the borders of Europe with its own online store and through various retail partners.
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