People and Culture Specialist
vor 4 Wochen
We are seeking a highly motivated and detail-oriented People and Culture Specialist to join our team at IVY OAK GmbH. As a key member of our People & Organization Team, you will play a vital role in shaping our internal and external interactions.
Key Responsibilities- Support the planning, organization, and execution of key team meetings and events that foster connection and strengthen our team culture.
- Assist in creating a seamless experience for new hires and departing employees, ensuring they feel supported and valued throughout the process.
- Oversee the smooth running of our office by managing expenses, coordinating supplies, and maintaining a well-organized workspace.
- Contribute to driving meaningful projects within the People & Organization team, such as implementing new HR tools and processes or improving internal communication.
- Provide professional, friendly responses to customer inquiries, representing our brand at its best.
- Collaborate on enhancing our customer service tools and processes to ensure a seamless and top-notch experience for all.
- Analyze customer service data to derive actionable insights and improve our performance and customer satisfaction.
- Manage customer feedback across various platforms, identifying areas for improvement in line with our commitment to excellence.
- Update and refine our customer service guidelines to maintain the highest standard.
- Coordinate with logistics partners to ensure smooth communication and effective issue resolution.
- Currently enrolled in a degree program in a relevant field, such as Business Administration, Human Resources, or Communications.
- Available to work up to 20 hours per week, ideally spread over 3-4 days per week.
- First experience in HR/People & Culture, Event Management, Customer Service, or related fields is a plus.
- Excellent interpersonal skills and a friendly, approachable manner with employees, customers, and partners.
- Proficient in Microsoft programs, including Excel, PowerPoint, and Outlook.
- Structured, detail-oriented, and solution-driven approach to work.
- Comfortable working independently and as part of a team.
- Experience with customer service tools is a plus.
- Fluency in written and spoken German and English is required.
IVY OAK GmbH is a Berlin-based advanced contemporary occasionwear brand founded by Caroline Gentz in 2016. Our mission is to disrupt the fashion industry by working towards more conscious choices, creating a meaningful long-lasting wardrobe for today's community and the generations to come.
We are committed to responsible practices, transparent communication, and striving for change. Our brand encompasses more than just fashion and is represented beyond the borders of Europe with our own online store and through various retail partners.
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