People and Culture Specialist
vor 4 Wochen
We are seeking a highly motivated and detail-oriented People and Culture Specialist to join our team at IVY OAK GmbH. As a key member of our People & Organization Team, you will play a vital role in shaping our internal and external interactions.
Key Responsibilities- Support the planning, organization, and execution of key team meetings and events that foster connection and strengthen our team culture.
- Assist in creating a seamless experience for new hires and departing employees, ensuring they feel supported and valued throughout the process.
- Oversee the smooth running of our office by managing expenses, coordinating supplies, and maintaining a well-organized workspace.
- Contribute to driving meaningful projects within the People & Organization team, such as implementing new HR tools and processes or improving internal communication.
- Provide professional, friendly responses to customer inquiries, representing our brand at its best.
- Collaborate on enhancing our customer service tools and processes to ensure a seamless and top-notch experience for all.
- Analyze customer service data to derive actionable insights and improve our performance and customer satisfaction.
- Manage customer feedback across various platforms, identifying areas for improvement in line with our commitment to excellence.
- Develop and refine our customer service guidelines to maintain the highest standard.
- Coordinate with logistics partners to ensure smooth communication and effective issue resolution.
- Currently enrolled in a degree program related to Business Administration, Human Resources, Communications, or a similar field.
- Available to work up to 20 hours per week, ideally spread over 3-4 days per week.
- First experience in HR/People & Culture, Event Management, Customer Service, or a related field is a plus.
- Excellent interpersonal skills and a friendly, approachable manner with employees, customers, and partners.
- Proficient in Microsoft programs, including Excel, PowerPoint, and Outlook.
- Structured, detail-oriented, and solution-driven approach to work.
- Comfortable working independently and as part of a team.
- Experience with customer service tools is a plus.
- Fluency in written and spoken German and English is required.
IVY OAK GmbH is a Berlin-based advanced contemporary occasionwear brand founded by Caroline Gentz in 2016. Our mission is to disrupt the fashion industry by working towards more conscious choices, creating a meaningful long-lasting wardrobe for today's community and the generations to come.
We strive for responsible practices, transparent communication, and a commitment to excellence. Our brand is represented beyond Europe's borders with our own online store and through various retail partners.
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