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We are seeking a highly motivated and experienced IT Support Specialist to join our team at STP Informationstechnologie GmbH. As a Helpdesk Engineer, you will be responsible for providing technical support and assistance to our internal users, troubleshooting and resolving IT-related issues, and collaborating with our IT team to ensure the smooth operation of our IT infrastructure.
Key Responsibilities- Provide first- and second-level technical support to internal users via phone, email, and in-person
- Troubleshoot and resolve IT-related issues, including hardware, software, and network problems
- Collaborate with the IT team to identify and implement solutions to improve IT service delivery
- Document and maintain accurate records of all support requests and resolutions
- Participate in on-call rotations and provide after-hours support as needed
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in IT support or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of Windows operating systems, Microsoft Office, and other common software applications
We offer a competitive salary and benefits package, opportunities for professional growth and development, and a dynamic and supportive work environment. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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