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    Karlsruhe, Baden-Württemberg, Deutschland Cinemo Vollzeit

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IT Infrastructure Specialist

vor 1 Monat


Karlsruhe, Baden-Württemberg, Deutschland Cinemo Vollzeit
Job Description

We are seeking a highly skilled IT Support Specialist to join our Infrastructure and Support Team at Cinemo. As a key member of our team, you will be responsible for providing top-notch support to our employees, ensuring seamless user experiences in both our office and remote locations.

Your responsibilities will include:

  • Providing 1st and 2nd level support for day-to-day IT inquiries
  • Selecting, implementing, and deploying equipment for office and home-office use
  • Establishing departmental policies, guidelines, and user support standards
  • Guiding and training employees on equipment usage, maintaining user documentation, and managing IT equipment inventory

Regular office presence in Karlsruhe is essential for this role.

Key Responsibilities:
  • Proactively solve 1st and 2nd level support cases on hard and software issues
  • On-prem service - Take care of our office equipment: Install, move, add or change existing installations like work desks, meeting room equipment or other IT-related peripherals in our office space
  • Diagnose and provide support on computer system problems, including repairing, servicing, installing, training, and troubleshooting computer hardware, printers, and other peripherals
  • Help to roll-out and provision internal devices (e.g. laptops, workstations, and other peripherals) to ensure the compliance with the company rules
Requirements:
  • Demonstrated experience in IT support within a heterogeneous environment encompassing Windows, Linux, and MacOS systems
  • Proficient operating system expertise, particularly adept at resolving user issues across Windows, Linux, and MacOS platforms
  • Strong familiarity with contemporary user applications and hardware technologies
  • Strong written and verbal communication skills in both English and German