Aktuelle Jobs im Zusammenhang mit Customer Experience Agent - Essen, Nordrhein-Westfalen - Machineseeker Group
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Regional Customer Experience Manager
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitCustomer Experience Manager Job DescriptionBrenntag is seeking a highly skilled Customer Experience Manager to join our team in Essen. As a key member of our global team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement customer experience strategies to drive...
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Regional Customer Experience Manager
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitCustomer Experience Manager Job DescriptionBrenntag is seeking a highly skilled Customer Experience Manager to join our team in Essen. As a key member of our global team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement customer experience strategies to drive...
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Director of Customer Experience
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Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAt Brenntag, we are seeking a highly skilled Director of Customer Experience to lead our Customer Services agenda in BSP.This role will be responsible for planning, developing, and maintaining policies and procedures to deliver a top-notch customer service experience.The ideal candidate will have multiple years of experience in Customer Services Management...
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Call Center Agent
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Essen, Nordrhein-Westfalen, Deutschland persona service AG & Co. KG • Niederlassung: Essen VollzeitJob Title: Call Center AgentWe are seeking a highly motivated and customer-focused Call Center Agent to join our team at persona service AG & Co. KG • Niederlassung: Essen. As a Call Center Agent, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional...
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Call Center Agent
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Regional Customer Experience Manager
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAs a Regional Customer Experience Manager at Brenntag, you will be responsible for delivering exceptional customer experiences and driving process improvements across the Central Region.Main Responsibilities:Ownership of all local VOC metrics, including NPS, CSAT, CES & Issue Resolution scores.Performance management - monitor relevant metrics to identify...
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Regional Customer Experience Manager
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAs a Regional Customer Experience Manager at Brenntag, you will be responsible for delivering exceptional customer experiences and driving process improvements across the Central Region.Main Responsibilities:Ownership of all local VOC metrics, including NPS, CSAT, CES & Issue Resolution scores.Performance management - monitor relevant metrics to identify...
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Senior Director of Customer Experience
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAt Brenntag, we are seeking a highly skilled Senior Director, Customer Services to lead our Customer Services agenda in BSP.This role will be responsible for developing and implementing strategies to deliver exceptional customer service experiences, driving business growth, and ensuring alignment with our global business units.Key Responsibilities:Develop...
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Senior Director of Customer Experience
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAt Brenntag, we are seeking a highly skilled Senior Director, Customer Services to lead our Customer Services agenda in BSP.This role will be responsible for developing and implementing strategies to deliver exceptional customer service experiences, driving business growth, and ensuring alignment with our global business units.Key Responsibilities:Develop...
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Senior Customer Experience Manager E-Mobility
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitCompany OverviewE.ON Drive GmbH is a pioneering force in the e-mobility sector, bringing renewable energy to the road and empowering individuals and businesses to switch to sustainable transportation. Our commitment to innovation and customer satisfaction has made us the go-to partner for e-mobility solutions in Germany.Job DescriptionWe are seeking a highly...
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NOC Customer Experience Manager
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E.ON Drive GmbHE.ON Drive GmbH is a leading provider of e-mobility solutions in Germany, representing the brand E.ON Drive. Our mission is to bring renewable energy to the road and support individuals and companies in their transition to electromobility. We offer a range of smart solutions for charging on the road, at work, and at home, and provide...
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NOC Customer Experience Manager
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E.ON Drive GmbHE.ON Drive GmbH is a leading provider of e-mobility solutions in Germany, representing the brand E.ON Drive. Our mission is to bring renewable energy to the road and support individuals and companies in their transition to electromobility. We offer a range of smart solutions for charging on the road, at work, and at home, and provide...
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Sales Assistant
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Pull&Bear VollzeitJob DescriptionAs a Sales Assistant at Pull&Bear, you will be responsible for providing an exceptional customer experience, ensuring a positive and engaging atmosphere in our stores. Your primary goal will be to help customers find the perfect outfit, while maintaining a clean and organized store environment.Key ResponsibilitiesAssist customers in finding...
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Regional Customer Experience Manager
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAs a Regional Customer Experience Manager for Brenntag, you will play a key role in driving customer satisfaction and loyalty across the Central Region. Your primary responsibility will be to identify and implement improvements to customer touchpoints, ensuring a seamless and exceptional experience for our clients.Main Responsibilities:Ownership of local VOC...
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Regional Customer Experience Manager
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAs a Regional Customer Experience Manager at Brenntag, you will play a crucial role in delivering exceptional customer experiences across the Central Region. Your primary responsibility will be to identify and implement improvements to customer touchpoints, ensuring seamless interactions and fostering strong relationships with our customers.Main...
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Customer Service Director
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAt Brenntag, we are seeking a highly skilled Customer Service Director to lead our Customer Services agenda in BSP.This role will be responsible for planning, developing, and maintaining policies and procedures to deliver a top-class quality customer service experience.The ideal candidate will have multiple years of experience in Customer Services Management...
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Guest Experience Manager
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Guest Experience Manager at E Drive GmbH. As a key member of our organization, you will be responsible for ensuring a positive customer experience when charging in our high-performance charging network.Key ResponsibilitiesSteer the First Level Customer Service:...
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Guest Experience Manager
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Guest Experience Manager at E Drive GmbH. As a key member of our organization, you will be responsible for ensuring a positive customer experience when charging in our high-performance charging network.Key ResponsibilitiesSteer the First Level Customer Service:...
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Customer Service Director
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAt Brenntag, we are seeking a highly skilled Senior Director, Customer Services to lead our Customer Services agenda in BSP.This role will be responsible for planning, developing, and maintaining the overall performance and maintenance of the Customer Services agenda.The ideal candidate will have multiple years of experience in Customer Services Management...
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Customer Service Director
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAt Brenntag, we are seeking a highly skilled Senior Director, Customer Services to lead our Customer Services agenda in BSP.This role will be responsible for planning, developing, and maintaining the overall performance and quality of our customer service experience.Please note that this role can be based anywhere in the world, but ideally within Europe.Key...
Customer Experience Agent
vor 2 Monaten
About Us
Machineseeker Group is a leading internet company in the Ruhr region, offering a unique work environment with a strong focus on teamwork and professional growth.
Our Benefits
- A modern and spacious office with a climate-controlled environment, located just a few minutes' walk from the Essen Hauptbahnhof.
- Flexible working hours and a flat hierarchy, allowing for a healthy work-life balance.
- A fitness room and personal trainer, promoting physical well-being and fitness.
- Free beverages and meals, including a chef, to cater to your culinary needs.
- Ergonomic chairs and height-adjustable desks, ensuring a comfortable working environment.
- Individual English lessons for those interested, to enhance your language skills.
- Regular team events, as well as summer and Christmas parties, to foster a sense of community and camaraderie.
Your Responsibilities
- You will become an expert in machine search and provide top-notch customer service as a brand ambassador for our international new customers.
- You will offer our European customers exceptional customer service and support at all times.
- You will verify and maintain customer data.
- You will create new data sets according to internal guidelines.
- You will ensure that you stay up-to-date with current quality standards for user accounts.
- You will assist our customers in managing their company data.
Your Profile
- You have a completed degree in economics or humanities, or a related field, with good grades.
- You bring ideal experience in service, sales, quality assurance, or complaint management.
- Your German and English skills are excellent in both spoken and written form (additional language skills are an asset).
- You are a communication talent and demonstrate a self-assured and diplomatic approach.
- You have a high affinity for digital business models and show a proficient use of Microsoft Office.
