Guest Experience Manager
vor 2 Monaten
We are seeking a highly skilled and experienced professional to join our team as a Guest Experience Manager at E Drive GmbH. As a key member of our organization, you will be responsible for ensuring a positive customer experience when charging in our high-performance charging network.
Key Responsibilities- Steer the First Level Customer Service: Ensure a seamless customer experience by managing the first level customer service for our Network Operating Centre (NOC).
- Performance Management: Collaborate with external and internal service center service providers to track KPIs and initiate measures to address deviations.
- Process Improvement: Define end-to-end processes within our NOC to ensure smooth collaboration between the 1st, 2nd, and 3rd level service organization.
- Service Quality Enhancement: Contribute to the continuous improvement of our service quality and operational excellence.
- Business Growth: Support the growth of our eMobility business by identifying opportunities for improvement and implementing effective solutions.
- Education: University degree with a focus on electrical engineering, business, or a comparable professional training.
- Experience: Several years of experience in the eMobility industry or customer services industry, with a strong background in process improvements and customer service organization steering.
- Skills: Excellent communication and negotiation skills in English, with the ability to problem-solve and prioritize workload collaboratively within the team.
- Attitude: A can-do attitude with a willingness to contribute to a new business area and adapt to changing circumstances.
- Flexibility: Hybrid work model with flexible working times, sabbatical, or additional vacation opportunities to maintain a great work-life balance.
- Working from Abroad: Up to 20 days in the European economic area.
- Flat Hierarchies: Interdisciplinary and cooperative working style providing room for own ideas.
- Modern Work Environment: Opportunities for lifelong learning, working with the newest technology, and state-of-the-art trainings.
- Family Service Support: Services in the areas of childcare, holiday care, nursing support, or everyday assistance.
- Nutrition & Health: Wide selection of fresh meals and drinks in our subsidized bistro and canteen, as well as various health offers.
- Corporate Benefits: Employee share program, pension scheme, employee discounts, special insurances, and more.
- A Central Location: Very good public transport connection, free parking, and charging points for e-vehicles.
- Individual Mobility: Private car and bicycle leasing.
-
Guest Experience Manager
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitJoin E Drive GmbH as a First Level Steering & Quality Manager - NOC (f/m/d)We are seeking a highly skilled and motivated individual to join our team as a First Level Steering & Quality Manager - NOC (f/m/d). As a key member of our team, you will be responsible for performance management with our external and internal service center service providers, KPI...
-
Guest Experience Manager
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitJoin E Drive GmbH as a First Level Steering & Quality Manager - NOC (f/m/d)We are seeking a highly skilled and motivated individual to join our team as a First Level Steering & Quality Manager - NOC (f/m/d). As a key member of our team, you will be responsible for performance management with our external and internal service center service providers, KPI...
-
Regional Customer Experience Manager
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitCustomer Experience Manager Job DescriptionBrenntag is seeking a highly skilled Customer Experience Manager to join our team in Essen. As a key member of our global team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement customer experience strategies to drive...
-
Regional Customer Experience Manager
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitCustomer Experience Manager Job DescriptionBrenntag is seeking a highly skilled Customer Experience Manager to join our team in Essen. As a key member of our global team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement customer experience strategies to drive...
-
Regional Customer Experience Manager
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitCustomer Experience ManagerBrenntag is seeking a highly motivated and experienced Customer Experience Manager to join our team in Essen. As a key member of our global team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement customer experience strategies to drive...
-
Regional Customer Experience Manager
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitCustomer Experience ManagerBrenntag is seeking a highly motivated and experienced Customer Experience Manager to join our team in Essen. As a key member of our global team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement customer experience strategies to drive...
-
Senior Project Manager Digital Experience
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland adesso SE VollzeitAbout adesso SEadesso SE is a leading IT service provider in Germany, offering a wide range of services including consulting, development, and implementation of digital solutions.Your RoleWe are looking for a highly experienced Project Manager to lead our digital transformation projects. As a Senior Project Manager Digital Experience, you will be responsible...
-
Senior Project Manager Digital Experience
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland adesso SE VollzeitAbout adesso SEadesso SE is a leading IT service provider in Germany, offering a wide range of services including consulting, development, and implementation of digital solutions.Your RoleWe are looking for a highly experienced Project Manager to lead our digital transformation projects. As a Senior Project Manager Digital Experience, you will be responsible...
-
Senior Project Manager Digital Experience
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland adesso SE VollzeitDeine Rolle - Das Wartet Auf DichAls erfahrener Projektleiter mit einer Leidenschaft für Digital Experience suchst du nach einer Herausforderung, die deine Fähigkeiten fordert und deine Karriere vorantreibt? Wir bieten dir die Möglichkeit, in unserem interdisziplinären Team zu arbeiten und komplexe Webportale, Webseiten und E-Commerce-Plattformen für...
-
Senior Project Manager Digital Experience
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland adesso SE VollzeitDeine Rolle - Das Wartet Auf DichAls erfahrener Projektleiter mit einer Leidenschaft für Digital Experience suchst du nach einer Herausforderung, die deine Fähigkeiten fordert und deine Karriere vorantreibt? Wir bieten dir die Möglichkeit, in unserem interdisziplinären Team zu arbeiten und komplexe Webportale, Webseiten und E-Commerce-Plattformen für...
-
NOC Customer Experience Manager
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E.ON Drive GmbHE.ON Drive GmbH is a leading provider of e-mobility solutions in Germany, representing the brand E.ON Drive. Our mission is to bring renewable energy to the road and support individuals and companies in their transition to electromobility. We offer a range of smart solutions for charging on the road, at work, and at home, and provide...
-
NOC Customer Experience Manager
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E.ON Drive GmbHE.ON Drive GmbH is a leading provider of e-mobility solutions in Germany, representing the brand E.ON Drive. Our mission is to bring renewable energy to the road and support individuals and companies in their transition to electromobility. We offer a range of smart solutions for charging on the road, at work, and at home, and provide...
-
Senior Project Manager Digital Experience
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland adesso SE VollzeitDeine RolleWir suchen einen erfahrenen Projektleiter, der unsere Kunden bei der Umsetzung von Web-Content-Management- und E-Commerce-Projekten unterstützt. Du bist verantwortlich für die Organisation und Steuerung der Projekte, die Beratung unserer Kunden und die Projektplanung. Du solltest Erfahrung im Umgang mit Vorgehensmodellen und...
-
Senior Project Manager Digital Experience
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland adesso SE VollzeitDeine RolleWir suchen einen erfahrenen Projektleiter, der unsere Kunden bei der Umsetzung von Web-Content-Management- und E-Commerce-Projekten unterstützt. Du bist verantwortlich für die Organisation und Steuerung der Projekte, die Beratung unserer Kunden und die Projektplanung. Du solltest Erfahrung im Umgang mit Vorgehensmodellen und...
-
Senior Learning Experience Designer
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland E SE VollzeitKey Responsibilities:Design and deliver scalable learning experiences that align with business objectivesStay up-to-date with the latest trends in learning and development, ensuring our leadership learning journey is aligned with external best practicesManage learning providers and internal/external guest speakers as neededCollaborate with regional teams for...
-
Platform Strategy and Employee Experience Manager
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Platform Strategy and Employee Experience Manager. In this role, you will be responsible for improving and strategizing on our learning platforms, enhancing the employee learning experience, and overseeing group-wide L&D initiatives.Key ResponsibilitiesPlatform...
-
Regional Customer Experience Manager
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAs a Regional Customer Experience Manager at Brenntag, you will be responsible for delivering exceptional customer experiences and driving process improvements across the Central Region.Main Responsibilities:Ownership of all local VOC metrics, including NPS, CSAT, CES & Issue Resolution scores.Performance management - monitor relevant metrics to identify...
-
Regional Customer Experience Manager
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAs a Regional Customer Experience Manager at Brenntag, you will be responsible for delivering exceptional customer experiences and driving process improvements across the Central Region.Main Responsibilities:Ownership of all local VOC metrics, including NPS, CSAT, CES & Issue Resolution scores.Performance management - monitor relevant metrics to identify...
-
Senior Customer Experience Manager E-Mobility
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitCompany OverviewE.ON Drive GmbH is a pioneering force in the e-mobility sector, bringing renewable energy to the road and empowering individuals and businesses to switch to sustainable transportation. Our commitment to innovation and customer satisfaction has made us the go-to partner for e-mobility solutions in Germany.Job DescriptionWe are seeking a highly...
-
Platform Strategy and Employee Experience Manager
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitJob SummaryRWE Supply & Trading GmbH is seeking a highly skilled Platform Strategy and Employee Experience Manager to join our team. In this role, you will be responsible for improving and strategizing on our learning platforms, enhancing the employee learning experience, and overseeing group-wide L&D initiatives such as Employee Opinion Survey and 360°...
