Director of Customer Experience
vor 3 Wochen
At Brenntag, we are seeking a highly skilled Director of Customer Experience to lead our Customer Services agenda in BSP.
This role will be responsible for planning, developing, and maintaining policies and procedures to deliver a top-notch customer service experience.
The ideal candidate will have multiple years of experience in Customer Services Management and will be able to strategize and plan policies and procedures to facilitate a 'Top of Class' quality customer service experience.
Key Responsibilities:
- Develop and implement performance metrics and service levels/requirements
- Lead the conceptualization of relevant training and quality assurance programs
- Global oversight and alignment of Customer Services and BSP Business Units
- Oversight of Customer Services in respective regions
Requirements:
- Multiple years of experience in Customer Services Management
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