Director of Customer Experience

vor 3 Wochen


Essen, Nordrhein-Westfalen, Deutschland Brenntag Vollzeit

At Brenntag, we are seeking a highly skilled Director of Customer Experience to lead our Customer Services agenda in BSP.

This role will be responsible for planning, developing, and maintaining policies and procedures to deliver a top-notch customer service experience.

The ideal candidate will have multiple years of experience in Customer Services Management and will be able to strategize and plan policies and procedures to facilitate a 'Top of Class' quality customer service experience.

Key Responsibilities:

  • Develop and implement performance metrics and service levels/requirements
  • Lead the conceptualization of relevant training and quality assurance programs
  • Global oversight and alignment of Customer Services and BSP Business Units
  • Oversight of Customer Services in respective regions

Requirements:

  • Multiple years of experience in Customer Services Management


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