IT Service Specialist

Vor 7 Tagen

Munich, Bayern, Deutschland GREEN IT GmbH Vollzeit
About the Role

We are seeking a highly skilled IT Service Specialist to join our team at GREEN IT GmbH. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our services and providing exceptional support to our clients.

Key Responsibilities
  1. Provide timely and effective technical support to end-users via various channels, including phone, email, and remote access.
  2. Diagnose and resolve hardware, software, and network issues, utilizing diagnostic tools and techniques to identify and resolve problems promptly.
  3. Deliver exceptional customer service by addressing end-users' IT inquiries, concerns, and requests professionally and courteously.
  4. Perform regular maintenance and updates on hardware, software, and systems to ensure optimal performance and security.
  5. Maintain accurate records of IT support requests, solutions, and system configurations, documenting IT procedures and best practices for future reference.
  6. Conduct user training sessions to enhance end-users' IT skills and ensure they are utilizing technology effectively.
  7. Assist in implementing and enforcing IT security policies and protocols to protect sensitive data and maintain system integrity.
  8. Collaborate with the IT team and other departments to identify and implement improvements in IT processes and systems.
Requirements
  • Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
  • Proven experience in providing IT support and troubleshooting in a professional environment.
  • Proficiency in diagnosing and resolving hardware and software issues.
  • A process-oriented mindset.
  • Strong customer service and communication skills in German and English.
  • Knowledge of IT security best practices.
  • Familiarity with a variety of operating systems, software applications, and hardware components.
  • IT certifications (e.g., ITIL Foundations or better, CompTIA A+, Microsoft Certified IT Professional) are a plus.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
What We Offer
  • An opportunity to shape the future of our company and contribute to its growth.
  • Personal growth plans, including regular employee appraisals.
  • Tax-free subsidies up to 60€ per month.
  • Fantastic colleagues and regular team events.
  • Fresh fruit and free drinks in the office.
  • The possibility to charge your electric car for free at our office.

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