IT Service Specialist
vor 4 Wochen
We are seeking a highly skilled IT Service Specialist to join our team at GREEN IT GmbH. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our services and providing exceptional support to our clients.
Key Responsibilities- Provide timely and effective technical support to end-users via various channels, including phone, email, and remote access.
- Diagnose and resolve hardware, software, and network issues, utilizing diagnostic tools and techniques to identify and resolve problems promptly.
- Deliver exceptional customer service by addressing end-users' IT inquiries, concerns, and requests professionally and courteously.
- Perform regular maintenance and updates on hardware, software, and systems to ensure optimal performance and security.
- Maintain accurate records of IT support requests, solutions, and system configurations, documenting IT procedures and best practices for future reference.
- Conduct user training sessions to enhance end-users' IT skills and ensure they are utilizing technology effectively.
- Assist in implementing and enforcing IT security policies and protocols to protect sensitive data and maintain system integrity.
- Collaborate with the IT team and other departments to identify and implement improvements in IT processes and systems.
- Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
- Proven experience in providing IT support and troubleshooting in a professional environment.
- Proficiency in diagnosing and resolving hardware and software issues.
- A process-oriented mindset.
- Strong customer service and communication skills in German and English.
- Knowledge of IT security best practices.
- Familiarity with a variety of operating systems, software applications, and hardware components.
- IT certifications (e.g., ITIL Foundations or better, CompTIA A+, Microsoft Certified IT Professional) are a plus.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- An opportunity to shape the future of our company and contribute to its growth.
- Personal growth plans, including regular employee appraisals.
- Tax-free subsidies up to 60€ per month.
- Fantastic colleagues and regular team events.
- Fresh fruit and free drinks in the office.
- The possibility to charge your electric car for free at our office.
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