IT Service Senior Specialist

vor 4 Wochen

Munich, Bayern, Deutschland Boston Consulting Group Vollzeit
Job Summary

We are seeking a highly skilled IT Service Senior Specialist to join our team in Munich. As a key member of our IT Service Team, you will be responsible for ensuring the effective and efficient operation of audiovisual (AV) technology in our office.

Key Responsibilities
  • Carry out regular maintenance work to ensure the smooth operation of AV technology
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Provide technical support and assistance at events, conferences, and meetings
  • Create and maintain documentation for installing and configuring AV systems
  • Support employees on all questions relating to information and telecommunication technology
  • Install, configure, and commission hard- and software components
  • Provide user training and advice
  • Document activities in our ticketing system
Requirements
  • Strong affinity for technology in the field of IT and AV
  • Excellent service and customer orientation
  • High quality standards and personal initiative
  • Excellent coordination, organizational, and improvisation talent
  • Precision and ability to meet deadlines
  • Ability to remain calm and tactful in stressful situations
  • Continuous learning and professional development
Qualifications
  • Completed commercial training as an IT specialist, AV specialist, or similar
  • Several years of professional experience in IT/AV support
  • Solid knowledge of hard- and software, mobile devices, networks, and Microsoft and Apple products
  • Experience in meeting and event support and AV systems
  • Excellent German and very good written and spoken English language skills
What We Offer
  • Attractive, competitive, and performance-based compensation package
  • Support for families with benefits such as tax-free subsidies for childcare expenses
  • 30 days of vacation every year and flexibility program
  • Commuting expenses covered up to a maximum amount
  • Hybrid models combining on-site and remote work
  • Comprehensive insurance and retirement programs
  • Broad selection of training and development offers
  • Individual support through Employee Assistance Program and mindfulness offers
  • Flexible gym membership with EGYM Wellpass
  • Free beverages and snacks at all offices, plus food vouchers

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