Service Delivery Manager

Vor 3 Tagen


Berlin, Berlin, Deutschland Bertrandt Vollzeit
Beschreibung der Rolle

Als Service Delivery Manager bei Bertrandt sind Sie verantwortlich für die proaktive Steuerung von Auftragnehmenden, Servicepartnern und/oder Produktherstellenden sowie die Optimierung der erbrachten Services. Sie sind die zentrale Ansprechperson bei betrieblichen Fragestellungen zum zugrundeliegenden Vertrag und bei technisch komplexen Anfragen zu Vertragspflichten, insbesondere im Hinblick auf die Kostenbewertung.

Verantwortlichkeiten
  • Proaktive Steuerung von Auftragnehmenden, Servicepartnern und/oder Produktherstellenden
  • Optimierung der erbrachten Services
  • Zentrale Ansprechperson bei betrieblichen Fragestellungen zum zugrundeliegenden Vertrag
  • Schnittstellenfunktion zwischen externen Dienstleistenden und den internen Bereichen in allen vertragsrelevanten Fragen
  • Bewertung der Auswirkungen von Vertragsänderungen, insbesondere im Hinblick auf die Identifikation von Risiken und Entwicklung von umsetzbaren Lösungsansätzen
Voraussetzungen
  • Abschluss: technisch-naturwissenschaftliches Studium (vorzugsweise Informatik)
  • Erfahrung: in der Steuerung von externen Dienstleistenden mit großen und komplexen IT-Serviceleistungen sowie im Aufbau und Betrieb von komplexen IT-/TK-Diensten unter Verwendung des ITIL-Standards
  • Tools: zertifizierte ITIL-Kenntnisse und fundierte IT-Kenntnisse, insbesondere in Netzwerktechnologien
  • Persönlichkeit: ausgeprägte Kommunikationsfreude sowie Team- und Konfliktfähigkeit
  • Sprachen: sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
Was wir bieten
  • Verantwortungsvolle Aufgaben
  • Mobiles Arbeiten
  • Eigenverantwortliches Arbeiten
  • Intensive Einarbeitung
  • Attraktive Vergütung
  • Betriebliche Altersvorsorge und BU-Versicherung
  • Teamorientierte Arbeitsweise


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