CRM & Business Development Internship

vor 10 Stunden

Heidelberg, Baden-Württemberg, Deutschland Smatched Vollzeit
About Smatched

Smatched is a pioneering startup that is revolutionizing the way non-profits secure donations through innovative microtransactions.

Job Title: CRM & Business Development Intern

We are seeking a highly motivated and detail-oriented CRM & Business Development Intern to join our team. As a CRM & Business Development Intern, you will play a critical role in overseeing our Customer Relationship Management (CRM) systems, Apollo and Close, to ensure optimal performance, data integrity, and lead generation at scale.

Key Responsibilities:
  • Create and implement automations that drive lead generation at scale
  • Develop and execute CRM strategies to support sales and marketing objectives, focusing on maximizing efficiency and capitalizing on the full features and benefits of the CRM systems
  • Ensure CRM database integrity by monitoring data quality, implementing best practices for data management, and conducting regular audits
  • Train and support team members on the effective use of Apollo and Close, including customizing dashboards, reports, and workflows to meet departmental needs
  • Design and execute targeted campaigns, track performance, and adjust strategies based on data analysis
  • Manage CRM integrations with other business tools and platforms, ensuring seamless data flow and maintaining system compatibility
  • Serve as the primary contact for CRM vendors, handling all negotiations, troubleshooting, and system updates
  • Monitor and report on CRM metrics, providing insights into sales performance, customer engagement, and campaign effectiveness
Requirements:
  • Proven track record of implementing successful CRM strategies that drive business growth
  • Strong analytical skills, with the ability to translate complex data into actionable insights
  • Excellent training and communication skills, capable of effectively guiding team members on CRM best practices
  • Experience with CRM integrations and managing vendor relationships
  • Detail-oriented with strong organizational and project management skills
  • Ability to work collaboratively across teams and with all levels of management
What We Offer:
  • Hands-on experience: As an intern at a fast-growing startup, you will have the opportunity to work closely with the customer service team and gain hands-on experience in a real-world setting
  • Learning opportunities: You will learn about the latest customer service trends and technologies, and gain a deeper understanding of how to provide exceptional customer service
  • Networking: You will have the opportunity to network with other interns and professionals in the customer service industry, which can lead to future job opportunities
  • Flexibility: Offering flexible schedules, which can be beneficial for students or those with other commitments
  • Impact: You will have the opportunity to make a real impact on the company's customer service efforts and contribute to its growth and success
  • Career growth: Offering intern-to-hire programs, which can lead to full-time job opportunities after the internship is completed
  • Entrepreneurial experience: Working at a startup can give you a taste of what it's like to work in an entrepreneurial environment, where you will be able to see the direct impact of your work
  • Mentorship: You will be mentored by experienced professionals in the customer service field, providing you with valuable guidance and advice to help you succeed in your career

If you are passionate about business development and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity. We look forward to receiving your application and learning more about your qualifications for this exciting internship opportunity.

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