Customer Success Manager EMEA

vor 4 Wochen

Berlin, Berlin, Deutschland Plan A Vollzeit

At Plan A, we're seeking a Customer Success Manager to join our EMEA team. As a trusted advisor, you'll work with large, global companies to understand and reduce their carbon footprint. Your responsibilities will include managing client relationships, becoming an expert on our platform, and guiding customers on strategic questions related to sustainability and carbon accounting.

Key Responsibilities:

  • Act as a trusted advisor to our large customers in EMEA and ensure their success
  • Become an expert on the Plan A platform by leveraging deep product and carbon accounting knowledge
  • Guide our customers on strategic questions related to sustainability and carbon accounting

Requirements:

  • 3+ years of demonstrated success in customer relationship management or complex project management
  • Demonstrated a consistent record of building and fostering durable business relationships
  • Comfort in working cross-functionally, aligning with sales leaders, product teams or customers at the biggest companies in the world

What makes you stand out:

  • Experience in the realm of carbon accounting, corporate sustainability, or ESG reporting
  • Fluency in German

Benefits:

  • Participate in our VSOP program and share in the company's long-term growth and success
  • Discounts and benefits are available through the Plan A Corporate Benefits Platform
  • Monthly team activities, company on- and off-sites, and weekly in-person team gatherings
  • Flexibility to work remotely, in-office, or a combination of both
  • 28 vacation days per year, 30 days of working-from-anywhere, 1 volunteering day per year, plus annual educational leave

What you can expect from Plan A:

  • Contribution to a bigger purpose Push the needle on climate action by contributing to the success of our carbon management and ESG software
  • We value collaboration over competition. You will become part of a cooperative and cross-functional environment, where we value sharing knowledge and best practices.
  • We are always growing and so are you. We support you with "My Plan A" , your personalised career journey, in hitting your professional development goals and your vision for life.

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