Senior Customer Success Manager
vor 4 Wochen
About the Role
We are seeking a highly skilled Senior Customer Success Manager to join our team at Epidemic Sound. As a Senior Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our enterprise clients, ensuring their success and growth with our soundtracking solutions.
Key Responsibilities
- Develop and execute strategic plans to drive customer success and growth
- Build and maintain strong relationships with key clients and stakeholders
- Identify and pursue new business opportunities within client portfolios
- Collaborate with internal teams to deliver exceptional customer experiences
- Monitor and resolve customer issues to ensure high levels of satisfaction
- Provide regular progress reports and forecasts to internal and external stakeholders
Requirements
- 6+ years of experience in enterprise-focused roles managing complex client relationships
- Experience working with global brands and complex B2B customer success
- Strong track record of meeting and/or exceeding retention and growth targets
- Fluency in German and English, both verbal and written
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
About Us
Epidemic Sound is a leading music and sound effects company that makes soundtracking content simple and inspiring. We are a force of over 500 people, headquartered in Stockholm, with offices all over the world. We are committed to providing innovative solutions that support creators and artists, and we are looking for talented individuals to join our team.
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