Community Engagement Specialist

vor 1 Monat


Ingelheim am Rhein, Rheinland-Pfalz, Deutschland Ancient Gaming Vollzeit

About the Role:

Ancient Gaming is seeking a skilled Community Manager to cultivate a vibrant and engaged community on Discord. As a key member of our team, you will be responsible for transforming our community into a positive space that encourages open discussion, genuine interactions, and constructive feedback.

Key Responsibilities:

  • Develop and maintain a well-structured Discord environment to enhance user experience and engagement.
  • Foster open lines of communication with customers, ensuring their voices are heard and valued.
  • Identify, hire, and mentor community Helpers and Moderators, empowering them to grow alongside the company.
  • Create a positive and inclusive atmosphere that encourages discussions around the product and members' personal interests.
  • Regularly gather community feedback and share insights with the broader company to drive improvements and updates.
  • Research and analyze competitor community strategies to identify best practices and opportunities for enhancement.
  • Plan and promote exciting LiveOps events, generating buzz and enthusiasm across community channels.
  • Maintain a comprehensive understanding of community sentiments by considering varied opinions while prioritizing the overall health and benefit of the community.
  • Collaborate internally to inject excitement into community initiatives, consistently planning events to keep the community engaged.
  • Measure and assess community sentiment and data metrics to evaluate performance and impact.

Requirements:

  • Proven experience as a Community Manager or similar role, preferably in the gaming or tech industry.
  • Demonstrated success in managing online communities, particularly on Discord.
  • Exceptional communication and interpersonal skills.
  • Strong organizational abilities, with the capacity to manage multiple tasks and priorities.
  • Proficient in using Discord and community management tools.
  • A genuine passion for community building and user engagement.
  • Ability to remain calm and diplomatic in challenging situations.
  • Familiarity with community analytics and the ability to derive actionable insights from data.

What We Offer:

  • Work-from-Anywhere Policy: As a remote-first organization, you have the opportunity to work from any location globally.
  • Annual Team-Building Event: Each year, we select a destination for our team-building event to collectively celebrate our achievements and strengthen our team bonds.
  • Home Office Equipment Budget: We provide a dedicated budget to acquire all necessary equipment to set up an efficient and comfortable home office environment.
  • Learning and Development Budget: We invest in your professional growth by offering a budget for skill development and continuous learning, including full access to Udemy.
  • Spill Mental Health Service: Our Spill Mental Health Service offers comprehensive counseling support to any employee in need, ensuring your well-being is prioritized.
  • Company Culture: We are an innovative and fast-moving company where your development will only be limited by your own potential.

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