Community Engagement Specialist
vor 1 Monat
About the Role:
Ancient Gaming is seeking a skilled Community Manager to cultivate a vibrant and engaged community on Discord. As a key member of our team, you will be responsible for transforming our community into a positive space that encourages open discussion, genuine interactions, and constructive feedback.
Key Responsibilities:
- Develop and maintain a well-structured Discord environment to enhance user experience and engagement.
- Foster open lines of communication with customers, ensuring their voices are heard and valued.
- Identify, hire, and mentor community Helpers and Moderators, empowering them to grow alongside the company.
- Create a positive and inclusive atmosphere that encourages discussions around the product and members' personal interests.
- Regularly gather community feedback and share insights with the broader company to drive improvements and updates.
- Research and analyze competitor community strategies to identify best practices and opportunities for enhancement.
- Plan and promote exciting LiveOps events, generating buzz and enthusiasm across community channels.
- Maintain a comprehensive understanding of community sentiments by considering varied opinions while prioritizing the overall health and benefit of the community.
- Collaborate internally to inject excitement into community initiatives, consistently planning events to keep the community engaged.
- Measure and assess community sentiment and data metrics to evaluate performance and impact.
Requirements:
- Proven experience as a Community Manager or similar role, preferably in the gaming or tech industry.
- Demonstrated success in managing online communities, particularly on Discord.
- Exceptional communication and interpersonal skills.
- Strong organizational abilities, with the capacity to manage multiple tasks and priorities.
- Proficient in using Discord and community management tools.
- A genuine passion for community building and user engagement.
- Ability to remain calm and diplomatic in challenging situations.
- Familiarity with community analytics and the ability to derive actionable insights from data.
What We Offer:
- Work-from-Anywhere Policy: As a remote-first organization, you have the opportunity to work from any location globally.
- Annual Team-Building Event: Each year, we select a destination for our team-building event to collectively celebrate our achievements and strengthen our team bonds.
- Home Office Equipment Budget: We provide a dedicated budget to acquire all necessary equipment to set up an efficient and comfortable home office environment.
- Learning and Development Budget: We invest in your professional growth by offering a budget for skill development and continuous learning, including full access to Udemy.
- Spill Mental Health Service: Our Spill Mental Health Service offers comprehensive counseling support to any employee in need, ensuring your well-being is prioritized.
- Company Culture: We are an innovative and fast-moving company where your development will only be limited by your own potential.
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