Senior Community Management Specialist
vor 4 Wochen
Community Manager für Coty
Wir suchen einen erfahrenen Community Manager, der unsere Communities auf dem DACH-Markt erfolgreich betreut und ausbaut. Als Teil unseres Teams werden Sie eine wichtige Rolle bei der Steuerung und Betreuung unserer Communities spielen.
Hauptaufgaben und Verantwortlichkeiten
- Fokus auf möglicher Krisenkommunikation in Social Media: Erkennung der Situationen, Einleiten von Maßnahmen in Abstimmung mit dem Vorgesetzten sowie Corporate.
- Coaching-Funktion für den Community Management Specialist.
- Mitwirkung bei der Priorisierung der Anforderungen der Brand Communities und somit interner Impulsgeber in Sachen Community.
- Recherche & Planung zielgruppengerechter Beiträge und Social-Media-Kampagnen
- Impulsgeber für das Content Creation Team
- Unterstützung des Social Media Managers bei der Konzeption kanalgerechter Redaktionspläne und Kommunikationsmaßnahmen.
- Community-Strategie: Unterstützung des Senior Content & Social Media Managers bei der Entwicklung und Umsetzung einer Strategie zur Erhöhung der Nutzerbindung und -aktivität der Community.
- Community-Aufbau: Betreuung bestehender Communities wie zum Beispiel auf unserer Brand Manhattan über verschiedene Kanäle sowie Aufbau weiterer Brand Communities unseres COTY DACH-Portfolios
- User-Support: Verantwortlich für zeitnahe und hilfreiche Antworten auf Benutzeranfragen, Feedback und generelle Anliegen in Social Media
- Advocate-Programme: Verantwortlich für die Identifizierung und Aktivierung von Community-Experten, um die Botschaften unserer Brands zu verbreiten und die Zahl der Brand-Lovers zu steigern
- User-Feedback: Verantwortlich für das Aufsetzen von Social-Listenings und deren Auswertung
Der ideale COTY-Fit
- Hervorragend organisiert und ausgezeichnete Ausdrucksweise und Rechtschreibung.
- Sehr gutes Verständnis und Gespür für die Trends auf den wichtigsten Social-Media-Plattformen
- Fingerspitzengefühl für sensible Themen
- Fähigkeit Prioritäten zu setzen
- Ausgeprägtes, ästhetisches Gespür für Bild, Farbe und Typographie
- Kreativität sowie eine hohe digitale Affinität
- Zielorientiertes & strukturiertes Handeln
- Ausgeprägte Kommunikationsfähigkeiten & soziale Kompetenz
- Selbstständige Arbeitsweise
- Hohe Service- und Kundenorientierung
- Sicherer Umgang mit MS-Office
- Content-Management-Systeme
- Tracking-Tools
Ihr Weg zu uns
Haben wir Ihr Interesse geweckt?
Dann freuen wir uns über Ihre vollständigen Bewerbungsunterlagen mit Angabe des frühestmöglichen Eintrittstermins und Ihrer Gehaltsvorstellung.
Ihr direkter Ansprechpartner für diese Position ist Bronwen Marrow.
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Senior Community Management Specialist
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