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Customer Service Coordinator

vor 2 Monaten


Hamburg, Hamburg, Deutschland DNV Vollzeit

We are seeking a highly skilled Customer Service Coordinator to join our team at DNV in Hamburg, Germany.

The ideal candidate will be responsible for securing contracts with our existing customers, including:

  • Managing a permanently assigned international customer base
  • Implementing certification processes on schedule and smoothly
  • Preparing and following up on certification audits, including travel planning and booking
  • Acting as a contact person for customers, auditors, and technical experts
  • Creating certificates and performing administrative tasks

As a Customer Service Coordinator, you will be part of our Customer Service Team and report to the Customer Service Manager. You will work in a forward-thinking environment with high professional standards and a sustainable approach. Our organization invests in its employees and provides continued development opportunities.

We value diversity and are an Equal Opportunity Employer. We consider qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion.

The successful candidate will have:

  • Professional experience in the medical devices industry, either in certification or at a manufacturer
  • Service-minded, customer-oriented, positive, and high sense of ownership
  • Team player with problem-solving attitude and ability to manage multiple tasks simultaneously
  • Ability and interest to work within an IT environment
  • Experience in handling MS Office applications
  • Fluent English and German
  • Bachelor's degree will be an asset