Customer Support Specialist

vor 18 Stunden

Dresden, Sachsen, Deutschland ASML Vollzeit
Job Title: Customer Support Engineer

The role of Customer Support Engineer is a challenging and rewarding position that requires a strong technical background and excellent communication skills. As a Customer Support Engineer, you will be responsible for providing technical support to customers and ensuring the smooth operation of ASML systems.

Key Responsibilities:
  • Install and qualify new equipment, perform upgrades and system relocations on the PAS platform.
  • Evaluate and diagnose problems to make appropriate repairs, working with co-workers, customers, and technical support to isolate and solve problems.
  • Monitor, maintain, and optimize equipment on a daily basis to enhance functionality and prevent problems.
  • Advise users on appropriate actions to timely correct malfunctions and train customers in the use and routine maintenance of equipment.
  • Perform administrative and coordination duties, including procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.
  • Independently and accurately write technical reports and provide support and assistance to less experienced ASML personnel as necessary.
Requirements:
  • A bachelor's degree in a technical field, such as (Applied) Physics, Mechatronics, Electronics, or comparable (Staatlich gepruefter Techniker).
  • Proven interest and/or experience with technical hands-on work, either professional or during education.
  • Strong customer focus with commitment to customer satisfaction.
  • Experience with strict procedures and timelines.
  • Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
  • Attention to detail and a high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads.
  • The ability to establish and maintain cooperative working relationships with co-workers and customers.
Skills:
  • Service-, process-, project-, and change-management skills.
  • Excellent professional communication in English.
  • Pro-active problem-analysis skills with a strong drive for results/solutions.
  • Pragmatic.
  • Zero defect quality mindset.
  • Flexibility and the ability to work in changing environments.
  • Strong influencing skills, able to motivate, drive, steer, and convince others at all levels of the organization.
  • Act under high pressure.
  • Affinity with logistic processes.
Other Information:

It is obligatory that you have a valid driver's license. In case customer demand is changing, you may be requested to change to travelling engineer, which will require 60% of time traveling across EU to conduct the work at the customer.

This shift consists of a rolling week of 8 days, built up the following way:

  • 4 consecutive days of working 12 hours (1 hour break included),
  • followed by 4 days of rest.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

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