Customer Support Specialist

Vor 2 Tagen

Dresden, Sachsen, Deutschland ACCRETECH Vollzeit

**About ACCRETECH**

ACCRETECH is a leading manufacturer of production equipment for the semiconductor industry and systems for form and surface metrology.

**Our Team**

We are a dynamic team serving the European market through a network of sales and customer service offices.

**Job Summary**

We are seeking a full-time Customer Support Specialist to join our Technical Support Team at our European headquarters in Munich.

**Key Responsibilities**

  • Provide expert support for our high-quality, innovative, and complex product range.
  • Install, maintain, and support wafer probers.
  • Implement hardware and software modifications.
  • Analyze and eliminate malfunctions, collaborating with the Japanese main plant.
  • Communicate relevant customer information to sales contacts.

**Requirements**

  • Solid technical training in electrical engineering, mechatronics, mechanical engineering technology, or similar.
  • Initial professional experience in installation, service, and application support of complex systems.
  • Ability to provide technical support for products and systems requiring explanation.
  • Independent planning and execution of field tests, fault diagnosis, and troubleshooting.
  • Structured documentation of field tests.
  • Ability to work in a team, reliability, and independent work style.
  • High willingness to travel for business in Germany and abroad, with a valid driving license.
  • Fluent German and good English skills, both written and spoken.

**What We Offer**

  • Independent and self-reliant work with opportunities for individual development and design.
  • A varied and comprehensive working environment with growth potential.
  • Motivated and dynamic teams in an open corporate culture.
  • Company pension scheme, company car, and company mobile phone with private use.

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