Customer Support Specialist
vor 1 Tag
ACCRETECH is a leading manufacturer of production equipment for the semiconductor industry and systems for form and surface metrology.
We are seeking a full-time Customer Support Engineer to join our Technical Support Team at our Dresden location.
The ideal candidate will have a solid technical background in electrical engineering, mechatronics, or mechanical engineering technology, and experience in the installation, service, and application support of complex systems.
Responsibilities will include:
- Providing technical support for our high-quality product range
- Installation, maintenance, and support of wafer probers
- Implementation of hardware and software modifications
- Analysis and elimination of malfunctions, in cooperation with the Japanese main plant
- Communication of customer information to sales contacts
We expect the successful candidate to have:
- Solid technical training and initial professional experience in the field
- Ability to provide support for complex systems and products
- Independent planning and execution of field tests, fault diagnosis, and troubleshooting
- Fluent German and good English skills, both written and spoken
We offer:
- Independent and self-reliant work with room for individual development and design
- A varied and comprehensive working environment with growth potential
- Motivated and dynamic teams in an open corporate culture
- Company pension scheme, company car, and company mobile phone with private use
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