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Customer Support Specialist

vor 2 Monaten

Dresden, Sachsen, Deutschland ASML Vollzeit

Job Summary

ASML is seeking a highly skilled and experienced Customer Support Engineer to join our team in Reutlingen, Germany. As a Customer Support Engineer, you will be responsible for the installation, qualification, reparation, and maintenance of ASML systems at our customer sites.

Key Responsibilities

  • Install new equipment, perform upgrades and system relocations on the PAS platform.
  • Evaluate and diagnose problems to make appropriate repairs. Work with co-workers, customer, and technical support in isolating and solving problems.
  • Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
  • Advise users of appropriate actions to timely correct malfunctions.
  • Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.
  • Perform administrative and coordination duties which include procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.
  • Independently and accurately write technical reports.
  • Provide appropriate support and assistance to less experienced ASML personnel as necessary.

Requirements

  • At least a finished bachelor's degree in a technical field like: (Applied) Physics, Mechatronics, Electronics, or comparable (Staatlich gepruefter Techniker).
  • Proven interest and/or experience with technical hands-on work (either professional or during education).
  • Strong customer focus with commitment to customer satisfaction.
  • Experience with strict procedures and timelines.
  • Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
  • Attention to detail and a high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads.
  • The ability to establish and maintain cooperative working relationships with co-workers and customer.

Skills

  • Service-, process-, project- & change-management skills.
  • Excellent professional communication in English.
  • Pro-active problem-analysis skills with a strong drive for results/solutions.
  • Pragmatic.
  • Zero defect quality mindset.
  • Flexibility and the ability to work in changing environments.
  • Strong influencing skills (able to motivate, drive, steer and convince others at all levels of the organization (influencing without power)).
  • Act under high pressure (no 9-5 mentality).
  • Affinity with logistic processes.

Additional Information

  • It is obligatory that you have a valid driver's license.
  • In case customer demand is changing, you may be requested to change to travelling engineer, which will require 60% of time traveling across EU to conduct the work at the customer.

Work Schedule

The shift consists of a rolling week of 8 days, built up the following way:

  • 4 consecutive days of working 12 hours (1 hour break included),
  • followed by 4 days of rest.