Customer Experience Representative

vor 1 Woche


Munich, Bayern, Deutschland Westwing Group SE Vollzeit

We are seeking a Customer Experience Representative to join our team at Westwing Group SE. As the prime contact point for customers, you will play a crucial role in shaping and enhancing our service through effective communication and problem-solving.

This is an unlimited position located in Munich, Germany, with a flexible working mode that allows for roughly 60% remote work and 40% in-office work. Our company offers a beautiful, dog-friendly office with free beverages, cafeteria options, open spaces, and a sunny terrace.

Job Responsibilities:
  • Serving as the primary contact point for customers via phone, email, Facebook, and WhatsApp
  • Assisting the front office with inquiries related to payments, orders, cancellations, and returns
  • Responding to customer questions about products, services, and ordering processes
  • Handling customer feedback to continuously enhance our offerings and shopping experience
  • Collaborating with external service providers
  • Supporting the front office supervisor in monitoring key performance indicators (KPIs)

As a Customer Experience Representative, you will have the opportunity to grow your career in an inspiring, international, informal environment. We offer a unique culture based on trust, support, and collaboration, where open communication is fostered through biweekly Company All-Hands meetings, feedback channels like Officevibe, and regular Q&A sessions.

We estimate the salary range for this position to be approximately €35,000 - €50,000 per year, depending on qualifications and experience. If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply.



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