Revenue Cycle Operations Manager
vor 13 Stunden
- Lead and direct the work of the team, ensuring all service level agreements (SLAs) are met and regulatory guidelines are followed.
- Analyze and report data related to the department's performance to identify areas for improvement.
- Utilize key accounts receivable and reporting experience to ensure timely and accurate recording and reporting of accounts receivable activity.
- Manage staff for quality review, performance feedback, disciplinary issues, and merit/bonus appraisal review.
- Maintain and communicate key performance indicators and other pertinent information to leadership and others.
- Develop and implement training programs to enhance staff skills and knowledge.
- Facilitate timely resolution of member issues using the workflow system.
- Manage the timely and accurate posting of payments to accounts receivable.
- Coordinate incoming information and disseminate to staff to ensure accuracy of communication to internal and external customers.
- Collaborate with Regulatory Compliance Officers to ensure requests are resolved within timelines and tracked for reporting.
- Review and interpret regulatory requirements to ensure business policies and processes are in compliance.
- Develop and enforce company policies and procedures, as well as departmental standard operating procedures (SOPs).
- Cultivate a culture of accountability and flexibility within the team to support the organizational mission and vision.
- Participate in ongoing development of new products and technologies.
- Identify opportunities for process improvements and initiate efforts using accepted continuous improvement methodologies.
- Associate Degree in business, finance, or a related field, or equivalent years of relevant work experience is required.
- Bachelor's Degree in business, finance, or a related field, or equivalent years of relevant work experience is preferred.
- Four to six (4-6) years of experience in billing, credit, and collections, or customer service experience is required.
- Intermediate proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Strong interpersonal skills, high level of professionalism, and a collaborative management style.
- Ability to lead and direct the work of others, including the development, motivation, and rewarding of staff.
- Customer service oriented.
- Demonstrates decision-making and analytical/problem-solving skills to perform a variety of complicated tasks.
- Attention to detail.
- Possesses critical thinking/listening skills.
- Ability to write comprehensive statements using proper grammar and sentence structure.
- Training/teaching skills.
- Decision-making/problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to develop, prioritize, and accomplish goals.
- Ability to work in a fast-paced environment and manage multiple deadlines.
- None.
- General office environment; may be required to sit or stand for extended periods of time.
- May be required to travel occasionally.
- Create an Inclusive Environment.
- Cultivate Partnerships.
- Develop Self and Others.
- Drive Execution.
- Influence Others.
- Pursue Personal Excellence.
- Understand the Business.
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