Team Lead for Customer Service and Operations

Vor 6 Tagen


Gelsenkirchen, Nordrhein-Westfalen, Deutschland KiKxxl GmbH Vollzeit

About the Role

We are seeking a highly skilled and experienced Senior Team Leader to join our team at KiKxxl GmbH. As a Senior Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.

Key Responsibilities

  • Lead and manage a team of customer service representatives to achieve sales and service targets
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless customer experience
  • Conduct regular team meetings and provide coaching and feedback to team members
  • Monitor and analyze customer feedback and sales data to identify areas for improvement
  • Develop and implement process improvements to increase efficiency and productivity

About You

We are looking for a highly motivated and experienced professional who has a proven track record of leading high-performing teams. You should have excellent communication and leadership skills, as well as the ability to analyze data and make informed decisions.

Requirements

  • Minimum 3 years of experience in a team leadership role in a contact center environment
  • Proven track record of achieving sales and service targets
  • Excellent communication and leadership skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our company culture values diversity, equity, and inclusion, and we are committed to creating a workplace that is free from bias and discrimination.



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