Team Lead for Customer Service and Operations
Vor 6 Tagen
About the Role
We are seeking a highly skilled and experienced Senior Team Leader to join our team at KiKxxl GmbH. As a Senior Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.
Key Responsibilities
- Lead and manage a team of customer service representatives to achieve sales and service targets
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with other departments to ensure seamless customer experience
- Conduct regular team meetings and provide coaching and feedback to team members
- Monitor and analyze customer feedback and sales data to identify areas for improvement
- Develop and implement process improvements to increase efficiency and productivity
About You
We are looking for a highly motivated and experienced professional who has a proven track record of leading high-performing teams. You should have excellent communication and leadership skills, as well as the ability to analyze data and make informed decisions.
Requirements
- Minimum 3 years of experience in a team leadership role in a contact center environment
- Proven track record of achieving sales and service targets
- Excellent communication and leadership skills
- Ability to analyze data and make informed decisions
- Strong problem-solving and conflict resolution skills
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our company culture values diversity, equity, and inclusion, and we are committed to creating a workplace that is free from bias and discrimination.
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