Senior Team Leader Outbound/Telecommunications

vor 1 Woche


Gelsenkirchen, Nordrhein-Westfalen, Deutschland KiKxxl GmbH Vollzeit

About the Role

We are seeking a highly skilled and experienced Senior Team Leader to join our team at KiKxxl GmbH. As a Senior Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.

Key Responsibilities

  • Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction and service quality.
  • Develop and implement strategies to improve customer engagement and retention.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and analyze customer feedback and sentiment to identify areas for improvement.
  • Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
  • Ensure compliance with company policies and procedures.

About You

We are looking for a highly motivated and experienced professional who has a proven track record of leading high-performing teams and driving business results. You should have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Requirements

  • Minimum 3 years of experience in a team leadership role, preferably in a customer-facing environment.
  • Proven track record of leading high-performing teams and driving business results.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Ability to adapt to changing priorities and deadlines.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our company culture values diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.



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