Aktuelle Jobs im Zusammenhang mit Customer Service Representative - Gelsenkirchen, Nordrhein-Westfalen - Transdev Vertrieb GmbH
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Customer Service Representative
vor 2 Monaten
We are seeking a highly skilled and customer-focused individual to join our team at Transdev Vertrieb GmbH as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our passengers.
Key Responsibilities:
- Provide personalized advice to passengers on fare and service-related matters
- Sell tickets for local and long-distance travel, including subscriptions
- Handle customer inquiries, record them administratively, and manage them until completion
- Manage complaints, make independent goodwill decisions, and assist with sales statistics, software quality tests, and administrative tasks
Requirements:
- Completed commercial training as a Travel Salesman, Traffic Service Merchant, or equivalent experience
- Experience in conflict resolution
- Excellent German and good English language skills
- Proficiency in MS Office applications
- Comfortable with shift work and weekend hours
- Strong customer service focus, flexibility, and willingness to participate in regular training
Benefits:
- Company pension plan
- Corporate benefits
- Development and training programs
- Fixed working hours
- Job bike
- Job ticket
- Fruit basket
- Collaborative work environment
- External support in various life situations
