Outbound Team Manager for Customer Experience

vor 2 Monaten

Gelsenkirchen, Nordrhein-Westfalen, Deutschland KiKxxl GmbH Vollzeit

About the Role

We are seeking a highly skilled and experienced Senior Team Leader to join our team at KiKxxl GmbH. As a Senior Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.

Key Responsibilities

  • Lead and manage a team of customer service representatives to achieve sales and service targets
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement
  • Collaborate with other departments to ensure seamless communication and coordination
  • Provide coaching and training to team members to enhance their skills and knowledge
  • Identify and address any customer complaints or issues in a timely and professional manner

Requirements

  • Proven experience in a team leadership role, preferably in a customer-facing environment
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in MS Office and other relevant software

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Us

KiKxxl GmbH is a leading company in the industry, committed to providing exceptional customer service and experiences. We value diversity and inclusion, and strive to create a work environment that is respectful and inclusive of all employees.

  • Team Lead for Customer Service and Operations

    vor 2 Monaten

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland KiKxxl GmbH Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Senior Team Leader to join our team at KiKxxl GmbH. As a Senior Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.Key ResponsibilitiesLead and manage a team of customer service...

  • Team Lead for Customer Service and Operations

    vor 2 Monaten

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland KiKxxl GmbH Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Senior Team Leader to join our team at KiKxxl GmbH. As a Senior Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.Key ResponsibilitiesLead and manage a team of customer service...

  • Kundenberater im Outbound Bestandskundenvertrieb

    Vor 5 Tagen

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland Primestaff GmbH Vollzeit

    Wir suchen einen motivierten Kundenberater, der sich in unserem Team von Primestaff GmbH einbringen möchte.Als Kundenberater im Outbound Bestandskundenvertrieb werden Sie Teil unseres Teams und werden sich auf den Vertrieb von IPTV-Angeboten an bestehende Privatkunden konzentrieren.Unser Team ist ein dynamisches und engagiertes Team, das sich auf die...

  • Senior Team Leader Outbound/Telecommunications

    vor 2 Monaten

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland KiKxxl GmbH Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Senior Team Leader to join our team at KiKxxl GmbH. As a Senior Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.Key ResponsibilitiesLead and manage a team of customer service...

  • Senior Team Leader Outbound/Telecommunications

    vor 2 Monaten

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland KiKxxl GmbH Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Senior Team Leader to join our team at KiKxxl GmbH. As a Senior Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.Key ResponsibilitiesLead and manage a team of customer service...

  • German Language Customer Service Expert

    Vor 6 Tagen

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland Patrique Mercier Recruitment Vollzeit

    We are excited to offer a unique opportunity for a German-speaking customer support representative to join our team at Patrique Mercier Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional support to German-speaking customers across multiple channels.Key responsibilities include acting as the first...

  • German-speaking Customer Service Representative in Cyprus

    vor 2 Wochen

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland Cross Border Talents Vollzeit

    Customer Support Representative for German-speaking MarketsWe are seeking a highly skilled and motivated Customer Support Representative to join our team in Larnaca, Cyprus. As a German-speaking Customer Support Representative, you will be responsible for providing exceptional customer service to our clients in Germany and other German-speaking markets.Key...

  • German-speaking Customer Service Representative in Cyprus

    vor 2 Wochen

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland Cross Border Talents Vollzeit

    Customer Support Representative for German-speaking MarketsWe are seeking a highly skilled and motivated Customer Support Representative to join our team in Larnaca, Cyprus. As a German-speaking Customer Support Representative, you will be responsible for providing exceptional customer service to our clients in Germany and other German-speaking markets.Key...

  • Ecommerce Customer Support Specialist

    vor 2 Wochen

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland DTC Jobs Vollzeit

    Customer Service Representative for E-commerce BrandsWe're seeking a skilled Customer Service Representative to join our team at DTC Jobs. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring a positive experience for our...

  • Ecommerce Customer Support Specialist

    vor 1 Woche

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland DTC Jobs Vollzeit

    About the RoleWe are seeking a highly skilled Ecommerce Customer Support Agent to join our team at DTCjob.com. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.ResponsibilitiesCustomer Support: Respond promptly to customer inquiries via...

  • German-speaking Customer Service Representative in Cyprus

    vor 2 Wochen

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland Cross Border Talents Vollzeit

    Customer Support Representative for German-speaking Clients in CyprusWe are seeking a highly skilled and motivated Customer Support Representative to join our team in Larnaca, Cyprus. As a German-speaking Customer Support Representative, you will be responsible for providing exceptional customer service to our clients in Germany and other German-speaking...

  • German-speaking Customer Service Representative in Cyprus

    vor 4 Wochen

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland Cross Border Talents Vollzeit

    We are seeking a German-speaking Customer Service Representative to join our team in Larnaca, Cyprus. As a customer-focused professional, you will be responsible for providing exceptional support to our clients in German, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries in German via phone, live chat, and...

  • German-speaking Customer Service Representative in Cyprus

    vor 4 Wochen

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland Cross Border Talents Vollzeit

    We are seeking a German-speaking Customer Service Representative to join our team in Larnaca, Cyprus. As a customer-focused professional, you will be responsible for providing exceptional support to our clients in German, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries in German via phone, live chat, and...

  • German-speaking Customer Service Representative in Cyprus

    vor 1 Monat

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland Cross Border Talents Vollzeit

    We are seeking a German-speaking Customer Service Representative to join our team in Larnaca, Cyprus. As a customer-focused professional, you will be responsible for providing exceptional support to our clients in German, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries in German via phone, live chat, and...

  • German-speaking Customer Service Representative in Cyprus

    vor 1 Monat

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland Cross Border Talents Vollzeit

    We are seeking a German-speaking Customer Service Representative to join our team in Larnaca, Cyprus. As a customer-focused professional, you will be responsible for providing exceptional support to our clients in German, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries in German via phone, live chat, and...

  • Indoor Support Team Leader

    vor 3 Wochen

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland 24 Indoor Support Germany GmbH Vollzeit

    About UsAt MONKEY TOWN, we offer a unique and exciting experience for our guests in a safe and comfortable environment. Our indoor playgrounds are designed to provide a fun and engaging experience for children and adults alike. With over 60 locations across Germany and Europe, we are a leading provider of indoor playgrounds.Job DescriptionWe are seeking a...

  • Indoor Support Team Leader

    vor 3 Wochen

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland 24 Indoor Support Germany GmbH Vollzeit

    About UsAt MONKEY TOWN, we offer a unique and exciting experience for our guests in a safe and comfortable environment. Our indoor playgrounds are designed to provide a fun and engaging experience for children and adults alike. With over 60 locations across Germany and Europe, we are a leading provider of indoor playgrounds.Job DescriptionWe are seeking a...

  • German-speaking Customer Service Representative in Cyprus

    vor 3 Wochen

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland Cross Border Talents Vollzeit

    We are seeking a highly skilled German-speaking Customer Service Representative to join our team in Larnaca, Cyprus. As a key member of our customer support team, you will be responsible for providing exceptional service to our German-speaking clients through various communication channels.Key Responsibilities:Respond to customer inquiries in German via...

  • German-speaking Customer Service Representative in Cyprus

    vor 3 Wochen

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland Cross Border Talents Vollzeit

    We are seeking a highly skilled German-speaking Customer Service Representative to join our team in Larnaca, Cyprus. As a key member of our customer support team, you will be responsible for providing exceptional service to our German-speaking clients through various communication channels.Key Responsibilities:Respond to customer inquiries in German via...

  • German-speaking Customer Service Representative in Cyprus

    vor 3 Wochen

    Gelsenkirchen, Nordrhein-Westfalen, Deutschland Cross Border Talents Vollzeit

    Customer Support Representative for German-speaking ClientsWe are seeking a highly skilled and motivated Customer Support Representative to join our team in Larnaca, Cyprus. As a German-speaking Customer Support Representative, you will be responsible for providing exceptional customer service to our clients in Germany and other German-speaking markets.Key...