Technical Solutions Expert, DACH

vor 3 Wochen


Munich, Bayern, Deutschland Grafana Labs Vollzeit

Make a difference with Grafana Labs.

The Solutions Engineering team at Grafana Labs are the customer-facing product experts. They enable the company's worldwide growth by educating potential and existing customers to ensure they are happy and successful. The team shares their technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction. They partner closely with the Sales team to help qualify and close opportunities.

A Solutions Engineer at Grafana Labs is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required, and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks at Grafana Labs, our customers, and our Sales team.

Your Impact:

  • Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
  • Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill, and credibility.
  • Deliver product and technical presentations to potential and existing customers.
  • Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape.
  • Drive product conversations based on need and problems with customers.
  • Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public or private enablement material.

What would make you a good fit for this role?

  • Must be located in Germany.
  • Fluent in German.
  • 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space.
  • Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership.
  • You will need first-class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products.
  • You love solving technical challenges and thrive on bringing creative solutions to our customers.
  • You should have a technical mindset and a desire to grow technically.

In Germany, the OTE compensation range for this role is €130,000 - €158,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed.

Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range and benefits at the beginning of the process.



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