Customer Support Specialist
vor 1 Tag
Cinemo is seeking a highly skilled and motivated Customer Support Engineer to join our team. As a key member of our Customer Project Management department, you will work closely with our customers to ensure the successful implementation of our products on their Android and other Automotive platforms.
Key Responsibilities:- Manage small-scale customer projects and contribute to complex ones, including planning, scheduling, resource allocation, scope, risk, and change management.
- Proactively identify, prioritize, and drive the resolution of project and customer issues.
- Plan, manage, and test customer releases.
- Provide first-line technical customer support, analyze, and solve customer issues using customer and reference hardware.
- Act as a technical interface between our customers and internal departments to formulate their needs during the project phase.
- Have a deep technical understanding of our products, enabling you to autonomously address customer technical needs.
- Enrich our online knowledge database with answers to functional and technical questions, helping further customers to better use our products and internal team members to increase their knowledge.
- College, Bachelor's, or University degree.
- Understanding of software engineering processes with complex technical issues.
- Significant experience in an Engineer role.
- Experience in managing small-scale projects.
- Very good knowledge of C++, Kotlin, and Java programming languages.
- Very good knowledge and experience with Android.
- Experience with online services.
- Experience with the automotive sector is a plus.
- Interest in next-generation multimedia.
- Self-motivated, proactive, and able to work under minimal supervision.
- Excellent communication and interpersonal skills for efficient collaboration with internal and external stakeholders.
- Well-organized with high attention to detail.
- Proficiency in English.
- Likes to work in a multicultural, diverse, and inclusive environment while embracing the Cinemo values of Respect, Innovation, Reliability, and Speed.
Cinemo is a leading provider of multimedia solutions for the automotive industry. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.
We are looking for talented individuals who share our passion for innovation and excellence. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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