Aktuelle Jobs im Zusammenhang mit Customer Support Specialist - Karlsruhe, Baden-Württemberg - Chrono24
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Customer Support Specialist
vor 3 Monaten
Position: Customer Care Specialist
At Chrono24, we are dedicated to delivering exceptional service to watch enthusiasts across the globe. Our mission is to ensure that every customer enjoys a seamless buying experience. As a Customer Care Specialist focusing on Spanish-speaking clients, you will address inquiries related to our luxury watch marketplace. Your expertise in managing challenging situations will help you find satisfactory resolutions for all involved.
Key Responsibilities
- Become an integral member of our dynamic customer relations team, comprised of diverse individuals from various backgrounds.
- Assist users from German and English-speaking regions with their questions regarding the buying and selling of watches on Chrono24, while also providing support to our Spanish-speaking clientele.
- Utilize your unique approach to foster enduring business relationships with customers.
- Handle incoming inquiries through a ticketing system and via phone communication.
- Guide users through the purchasing process of our Trusted Checkout service, an appealing payment option.
- Continuously think of ways to enhance Chrono24 and our customer service offerings.
Qualifications
- Exceptional communication skills that resonate with customers, both over the phone and through email correspondence.
- Proficient in German, English, and Spanish, with strong written and verbal capabilities.
- A proactive mindset, excellent teamwork abilities, and the capacity to work independently.
- Prior experience in customer service, support, or call center environments is advantageous.
- Strong interpersonal skills and a willingness to learn about new topics are welcomed, making this role suitable for both seasoned professionals and newcomers.
- Comprehensive training on luxury watches will be provided, ensuring you are well-equipped for the role.
Our Commitment to Diversity
At Chrono24, we embrace diversity as a fundamental aspect of our corporate culture. We believe that a diverse workforce fosters a culture of understanding and acceptance. The unique experiences of each individual enrich our team and contribute to our collective success. We encourage you to be your authentic self.
Your application will be processed by Marie Gölz.
If you have any inquiries, please feel free to reach out.
