Customer Support Specialist

vor 1 Monat

Karlsruhe, Baden-Württemberg, Deutschland Cinemo Vollzeit
Job Summary

Cinemo is seeking a highly skilled Customer Support Engineer to join our team. As a key member of our Customer Project Management department, you will work closely with our customers to deliver successful projects on time, within scope, and to the highest quality standards.

Key Responsibilities
  • Manage small-scale customer projects and contribute to complex ones, ensuring timely delivery and customer satisfaction.
  • Provide first-line technical support to customers, analyzing and resolving issues related to our products.
  • Act as a technical interface between customers and internal departments, gathering and communicating customer needs.
  • Develop and maintain a deep technical understanding of our products to autonomously address customer technical needs.
  • Contribute to the enrichment of our online knowledge database, creating valuable resources for customers and internal team members.
Requirements
  • College degree or equivalent in a relevant field.
  • Strong understanding of software engineering processes and complex technical issues.
  • Significant experience in an Engineer role, with a focus on project management and customer support.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
  • Proficiency in English and a willingness to work in a multicultural environment.
About Cinemo

Cinemo is a global leader in the development of innovative infotainment products. Our award-winning solutions are designed to deliver exceptional digital media experiences across various industries and devices. With a strong history of industry firsts and a global team of 300+ innovators, we are committed to accelerating time to market and reducing TCO for our clients.

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