Technical Support Intern

vor 4 Wochen

Berlin, Berlin, Deutschland Wayfair Vollzeit

Wayfair Tech Operations Support Intern

We are looking for a talented and motivated intern to join our Employee Tech Operational Support Team. As a Wayfair Tech Operations Support Intern, you will be part of a collaborative team that facilitates the success of other departments in Wayfair by ensuring they have the IT resources and support they need to be effective in their role.

This team is vital in helping Wayfair's customer base by providing technical support and ensuring that employees have the necessary tools to do their jobs efficiently. As an intern, you will have the opportunity to work on a broad scope of technical support, including troubleshooting and resolving issues, deploying and maintaining loaner equipment, and communicating effectively with employees and teams.

Responsibilities:

  • Floor sweeps of all AV/Collaboration equipment.
  • Provide additional support to multiple teams across the Employee Tech space when needed.
  • Assist with providing 1st level support to Wayfair employees at the HelpBar in the Berlin Corporate office.
  • Deploy, configure, and maintain loaner equipment.
  • Communicate effectively via Chat, Ticketing system and in person.
  • Troubleshoot and support our Ethernet networks (LAN/WAN) and VPN connectivity.
  • Support on-premises and/or remote workers.
  • Process and Fulfill requests for access/equipment.

Requirements:

  • A basic understanding of technical terms and troubleshooting skills.
  • Basic understanding of Microsoft technologies - Active Directory experience, including user/computer, user profiles.
  • A strong sense of customer service, attention to detail, and desire for organization.
  • Understanding of Conferencing Equipment.
  • Experience with Service Now would be an advantage, but not a requirement.

About Wayfair

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at

  • Technical Support Intern

    vor 4 Wochen

    Berlin, Berlin, Deutschland Wayfair Vollzeit

    We are seeking a talented and motivated intern to join our Employee Tech Operational Support Team at Wayfair. As a member of this team, you will play a vital role in ensuring the success of other departments by providing technical support and resources.This is a unique opportunity to work in a collaborative environment and gain hands-on experience in...

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team in Greece. As a member of our German Technical Support team, you will provide 24/7 help-desk support to users, helping them with their inquiries and technical issues via phone and email. Key Responsibilities: Provide exceptional customer service and technical support...

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Xentral ERP Software GmbH Vollzeit

    We are seeking a skilled Technical Support Specialist to join our team at Xentral ERP Software GmbH. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers, troubleshooting issues, and collaborating with our product team to improve the user experience.Key Responsibilities:Provide technical support...

  • Technical Support Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Xentral ERP Software GmbH Vollzeit

    Unlock Your Potential as a Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Xentral ERP Software GmbH. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, helping them to overcome technical challenges and achieve their business goals.Your...

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Technical Support SpecialistAre you a fluent German speaker with excellent computer skills? Do you have experience in helpdesk or system administration? We are looking for a Technical Support Specialist to join our Microsoft Technical Support Engineers team.As a Technical Support Specialist, you will be responsible for providing technical support to our...

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland TalenTailors Vollzeit

    We are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers. As a key member of our team, you will be responsible for delivering timely and reliable feedback to customers through various channels, including tickets, phone calls, and remote support sessions.Key Responsibilities:Provide technical support to...

  • Technical Support Specialist

    Vor 6 Tagen

    Berlin, Berlin, Deutschland Wayfair Vollzeit

    About the RoleWe are seeking a talented and motivated Technical Support Specialist to join our Employee Tech Operational Support Team at Wayfair.As a Technical Support Specialist, you will play a vital role in ensuring the success of other departments by providing technical support and IT resources. You will be responsible for troubleshooting and resolving...

  • Technical Support Engineer

    vor 1 Monat

    Berlin, Berlin, Deutschland ExpertHeads Consulting Vollzeit

    Job OpportunityExpertHeads Consulting is a recruitment consultancy based in Germany, supporting medium-sized companies and global corporations in filling open positions and offering new career perspectives to ambitious professionals and executives.Job DescriptionWe are seeking a Technical Engineer Customer Support to work with customers in various fields...

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland TalenTailors Vollzeit

    We are seeking a highly skilled Technical Support Specialist to provide exceptional technical support to our customers. As a key member of our team, you will be responsible for delivering timely and reliable feedback to customers through various channels, including tickets, phone calls, and remote support sessions.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    vor 1 Monat

    Berlin, Berlin, Deutschland Productsup Vollzeit

    About the RoleWe're seeking a highly skilled Technical Support Specialist to join our team at Productsup. As a key member of our Solutions team, you'll play a vital role in providing exceptional support to our clients in German-speaking regions.Your primary responsibility will be to oversee the day-to-day tickets, prioritize them, and work closely with...

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Siemens Mobility GmbH Vollzeit

    About the RoleWe are seeking a highly motivated and organized Technical Support Specialist to join our team at Siemens Mobility GmbH. As a key member of our team, you will provide technical support to our software development team, ensuring the smooth operation of our projects.Key ResponsibilitiesProvide technical support to the software development team,...

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Customer Support RoleAre you a fluent German speaker with excellent communication skills? We have a great opportunity for you in Greece!As a Technical Support Specialist, you will be part of a team of 12,000 people from 110+ nationalities, representing leading global businesses such as Microsoft, Canon, Netflix, Volkswagen, and Audi. You will provide...

  • Technical Support Consultant

    vor 4 Wochen

    Berlin, Berlin, Deutschland Optimizely Vollzeit

    About the RoleThe Support Consulting Engineer will be responsible for delivering exceptional customer experiences and ensuring high-quality technical consulting and support services for Optimizely's Campaign product.Key ResponsibilitiesProvide technical first-level support to customers via email and phoneOffer expert advice to customers to resolve their...

  • Technical Support Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland Formlabs GmbH Vollzeit

    Support Our Customers with ExpertiseAt Formlabs, we're building a company that's changing the face of 3D printing. As our 3D Printer Field Service Technician, you'll play a vital role in helping our customers resolve technical issues with their 3D printers.Your Key Responsibilities:Provide technical support to customers via email and phone, troubleshooting...

  • RFID Field Technical Support Specialist

    vor 1 Monat

    Berlin, Berlin, Deutschland Johnson Controls Vollzeit

    Job Title: RFID Field Technical Support Engineer IIAt Johnson Controls, we are seeking a highly skilled RFID Field Technical Support Engineer II to join our team. As a key member of our technical support team, you will be responsible for providing expert technical support for our innovative EAS and RFID solutions to our retail customers worldwide.Key...

  • German Technical Support Specialist

    Vor 6 Tagen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Job Summary: We are looking for a highly skilled German Technical Support Specialist to join our team. As a member of our team, you will be responsible for providing 24/7 help-desk support to users in German, helping them with their technical issues via phone and email.About Us: Our client is a leading global business specializing in cloud storage services,...

  • Senior Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland emarsys Vollzeit

    At Emarsys, we are seeking a skilled Senior Technical Support Specialist to join our team as an advanced troubleshooter for our omnichannel customer engagement platform.This role will involve acting as the operational point of contact for our clients, providing technical support and guidance on the use of our platform and product range.The ideal candidate...

  • German Speaking Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Technical Support Role for German SpeakersTeleperformance Greece is seeking a skilled Technical Support Specialist to join our team. As a German speaking technical support representative, you will be responsible for providing exceptional customer service to clients via phone, chat, and email. Key Responsibilities:Resolve technical issues using...

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Productsup Vollzeit

    About the RoleProductsup is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our clients in German-speaking regions.Key ResponsibilitiesProvide timely and effective support to clients via phone, email, and chatResolve technical issues and escalate...

  • Senior Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland emarsys Vollzeit

    At Emarsys, we are looking for a skilled Senior Technical Support Specialist to join our team as an advanced troubleshooter for our omnichannel customer engagement platform.This role will involve acting as the operational point of contact for our clients, providing technical support and troubleshooting advanced issues related to our API and e-commerce...