Technical Support Consultant
vor 4 Wochen
About the Role
The Support Consulting Engineer will be responsible for delivering exceptional customer experiences and ensuring high-quality technical consulting and support services for Optimizely's Campaign product.
Key Responsibilities
- Provide technical first-level support to customers via email and phone
- Offer expert advice to customers to resolve their technical queries
- Collaborate with the Customer Success Manager to drive customer success and deliver key projects
- Configure software according to customer requirements
- Develop a knowledge repository to enhance the quality and speed of support
- Participate in client meetings and share expertise with team members
- Initiate internal process improvements and prioritize work effectively
Requirements
- Fluency in German and English language (native/bilingual proficiency)
- IT-related education or equivalent IT skills
- More than 2 years of experience in a client-facing environment
- Nice to have: HTML knowledge and a good understanding of script languages
What We Offer
At Optimizely, we're committed to empowering people to unlock their digital potential. We offer a dynamic and evolving work environment, shaped by every employee, their actions, and their stories. Our team embodies the 'One Optimizely' spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
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