Customer Service Team Lead

Vor 7 Tagen

Hameln, Niedersachsen, Deutschland Siegfried Vollzeit
About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Siegfried. As a key member of our Customer Service team, you will be responsible for coordinating and managing all customer-related tasks, including order processing, customer communication, and collaboration with other departments.

Key Responsibilities
  • Coordinate and manage customer orders, ensuring timely and accurate processing
  • Develop and implement customer service processes and systems to improve efficiency and quality
  • Lead and motivate a team of customer service representatives, providing guidance and support to ensure excellent customer service
  • Collaborate with other departments to ensure seamless customer service and support
  • Monitor and analyze customer feedback and metrics to identify areas for improvement
Requirements
  • Relevant education and experience in customer service or a related field
  • Proven track record of success in customer service leadership and team management
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
About Siegfried

Siegfried is a leading contract development and manufacturing organization (CDMO) with a global presence. We offer a dynamic and international work environment, with a highly professional and motivated team. Our company values diversity, flexibility, and innovation, and we strive to provide a work environment that supports the growth and development of our employees.

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