Customer Service Team Leader
vor 4 Wochen
As the Customer Service Team Leader, you will be responsible for the coordination and management of all tasks assigned to the Customer Service department. This includes the accurate processing and verification of customer orders, direct communication with clients, and ensuring timely fulfillment of customer requests in collaboration with other departments.
You will provide both disciplinary and technical leadership to the team members within the Customer Service sector.
Your position will serve as a crucial interface, working closely with various sectors within the Supply Operations area.
You will be tasked with the implementation, optimization, and standardization of Customer Service processes and systems.
Additionally, you will create key performance indicators, conduct analyses, and prepare reports and statistics.
Your ProfileThe ideal candidate will possess a commercial degree or training with a specialization in Customer Service.
You should have several years of professional experience in Customer Service or inside sales.
Previous leadership experience is advantageous.
A structured and self-reliant working style, particularly in process management, is essential.
You must demonstrate a strong customer orientation, with extensive experience in direct customer interactions.
Team spirit, a confident demeanor, excellent communication and assertiveness skills, flexibility, and empathy are crucial attributes.
Proficiency in English, both spoken and written, is required.
Knowledge of SAP and MS Office is considered a plus.
Working at SiegfriedSiegfried offers a dynamic and international work environment. With a highly skilled and motivated team, the company operates in a forward-looking industry. Siegfried values a unique culture that embraces cultural diversity to gain a competitive edge. The company prioritizes a flexible, diverse, and discrimination-free workplace where employees can grow both personally and professionally, foster innovation, and achieve outstanding performance.
We are committed to providing a work atmosphere where employees can take on challenging roles and responsibilities that align with their personal and technical development, benefiting from the success of our organization.
Who We AreThe Siegfried Group is a leading Custom Development and Manufacturing Organization (CDMO) specializing in the development and production of active pharmaceutical ingredients (API), intermediates, and finished dosage forms. Our core competence lies in successfully integrating chemical and pharmaceutical capabilities into a unified business model, ensuring the highest standards of quality, efficiency, flexibility, and safety.
With a presence in Europe, Asia, and North America, we cater to a diverse global clientele, ranging from major international pharmaceutical companies to small biologic-pharmaceutical organizations. We develop and manufacture product innovations on a large scale, seamlessly integrating our offerings into our customers' value chains.
Our comprehensive services encompass early-stage Research & Development, including synthesis, scale-up, formulation development, stability studies, and method development, extending to manufacturing services from preclinical R&D materials for clinical trials to commercial production.
Siegfried produces approximately 200 of the 1500 registered drug substances used in medicine and meets 20 percent of the global demand for caffeine, impacting nearly 1 billion individuals worldwide.
What We Do in HamelnHameln is a distinguished contract manufacturer serving both national and international pharmaceutical companies, employing over 450 staff dedicated to producing sterile medicinal products, primarily for hospitals and intensive care units.
Main Activities- Contract manufacturing of parenteral solutions and suspensions, either aseptic or terminally sterilized in ampoules and vials.
- Specialization in the production of complex formulations, including anesthetics, flammable and oxygen-sensitive liquids, and cold chain products.
- Successful transfers and establishment of new products in sterile production.
- Batch sizes of up to 3500 liters.
- Clean room area of 4000 m².
- Batch manufacturing and filling of sterile products, from visual inspection to final packaging.
- Contract manufacturing for parenterals.
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