Customer Service Team Lead
Vor 3 Tagen
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Siegfried. As a key member of our Customer Service team, you will be responsible for coordinating and managing all customer-related tasks, including order processing, customer communication, and timely order fulfillment in collaboration with other departments.
Key Responsibilities:
- Coordinate and manage all customer-related tasks, including order processing, customer communication, and timely order fulfillment
- Lead and manage a team of customer service representatives to ensure excellent customer service and support
- Develop and implement process improvements to increase efficiency and effectiveness of customer service operations
- Collaborate with other departments to ensure seamless customer service and support
- Monitor and analyze customer feedback and metrics to identify areas for improvement
Requirements:
- Relevant degree in business administration or a related field
- Minimum 3 years of experience in customer service, preferably in a leadership role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
About Siegfried
Siegfried is a leading contract development and manufacturing organization (CDMO) that provides high-quality active pharmaceutical ingredients (API), intermediates, and finished dosage forms to the pharmaceutical industry. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a talented and experienced Customer Service Team Lead to join our team.
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