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Team Lead Customer Support Quality Manager

vor 2 Monaten

Wuppertal, Nordrhein-Westfalen, Deutschland FitX Deutschland GmbH Vollzeit
Übernahme von Verantwortung

Bei FitX Deutschland GmbH wirst du als Team Lead Customer Support Quality Teil eines engagierten Teams sein, das sich für die Qualität des Kundenservice einsetzt. Du wirst die Verantwortung für die Qualitätsstandards im Member Support und Community Management übernehmen und sicherstellen, dass diese eingehalten werden.

Deine Aufgaben
  • Die Qualitätsstandards im Member Support und Community Management zu überwachen und zu verbessern
  • Ein Team von Mitarbeitern zu leiten und zu unterstützen
  • Mit dem externen Servicecenter zusammenzuarbeiten
  • Daten aus dem Quality Management zu analysieren und Reportings zu erstellen
Deine Qualifikationen
  • Erfahrung im Qualitätsmanagement oder in einer vergleichbaren Rolle
  • Kenntnis in der praktischen Anwendung der DIN EN ISO 9001 Norm
  • Begeisterungsfähigkeit, komplexe Inhalte zielgruppengerecht zu vermitteln
  • Routine in der Arbeit mit Kennzahlen und der Analyse von Arbeitsprozessen
  • Organisationstalent für Projektarbeit
Unser Angebot
  • 30 Tage Urlaub pro Jahr
  • Kostenlose FitX-Mitgliedschaft
  • Essenszuschuss
  • ÖPNV-Zuschuss
  • Möglichkeit eines Sabbaticals
  • FitX Rabatt-Codes für deine Familie und Freunde
  • xuper Fahrrad-Leasing Angebot
Flexible Arbeitsbedingungen
  • Flexible Arbeitszeit von 40 Stunden pro Woche
  • Möglichkeit, mobil zu arbeiten
  • Hardware für die Arbeit zur Verfügung
  • Mitarbeiter-Gym rund um die Uhr
  • Dein Hund ist bei uns herzlich willkommen
  • 20 Tage im Jahr können im europäischen Ausland gearbeitet werden
  • Parkplatz direkt am Büro