German Speaking Customer Support Specialist
vor 4 Wochen
Patrique Mercier Recruitment is seeking a highly skilled German Speaking Customer Support Representative to join our team in Greece. This role is ideal for individuals who are passionate about delivering exceptional customer service in a dynamic, multicultural work environment.
As a German Speaking Customer Support Representative, you will be responsible for addressing customer inquiries, resolving issues, and providing comprehensive information about our company's products and services. This is a wonderful opportunity to enhance your professional skills while enjoying the rich culture and lifestyle that Greece has to offer.
Key Responsibilities:
- Act as the primary point of contact for German-speaking customers via various channels, including phone, email, and chat.
- Provide accurate information regarding products and services while promptly addressing customer inquiries.
- Maintain high levels of customer satisfaction by delivering friendly and professional service.
- Document all customer interactions and feedback accurately in the company system.
- Collaborate with team members to improve service quality and overall customer experience.
- Stay current on product knowledge and company policies to assist customers effectively.
- Follow established procedures to ensure compliance and quality in service delivery.
Requirements:
- Fluency in German and English, both written and spoken.
- Previous experience in customer support is advantageous but not mandatory.
- Strong communication and interpersonal skills.
- Problem-solving mindset with a focus on customer satisfaction.
- Ability to work independently and as part of a team.
- Familiarity with customer service software and systems is preferred.
- Reliable internet connection and a suitable home office setup.
- A positive attitude, eagerness to learn, and adaptability to new challenges.
- Flexibility to work various shifts as necessary.
Benefits:
- Private Health Insurance.
- Training & Development.
- Performance Bonus.
- 2 Extra Salaries Per Year.
- Fully Paid Training.
- Great Salary.
- Fully Paid Relocation Package (flight, transfer, and hotel).
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