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Klinikk Operations Scaling Manager

vor 2 Monaten

Munich, Bayern, Deutschland AVOMIND Vollzeit

Beschreibung der Rolle:

Wir suchen einen erfahrenen Operations Manager, der unsere Tierarztpraxen auf das nächste Level bringt. Als Operations Manager wirst du verantwortlich für die Implementierung von Prozessen, die eine 'wow'-Erfahrung für unsere Kunden und Mitarbeiter bieten und gleichzeitig unsere Praxis-Performance steigern.

Hauptherausforderungen:

  • Analysiere bestehende Prozesse auf ihre Effizienz, Struktur und User Experience
  • Entwickle Prozessinitiativen für eine höhere Effizienz und einfachere Abläufe und teste diese in unseren Tierarztpraxen
  • Definiere und schule Prozessstandards (SOPs) in unseren Tierarztpraxen
  • Stelle durch zentrale Dokumentation die Transparenz und Verständlichkeit aller Prozesse sicher
  • Führe regelmäßige Audits in unseren Praxen durch
  • Organisiere und führe Schulungen über die Prozesse in unseren Praxen durch, zusammen mit dem Praxis-Leadership-Team
  • Bereite unsere Praxen auf die Erfüllung medizinischer Standards zur Erreichung von Zertifizierungen (z.B. ISO, DVG und GVP) vor
  • Bringe dich ein Sei kreativ und hands-on, wenn es darum geht, die Operations & Scaling Aktivitäten unseres Unternehmens auf das nächste Level zu heben

Qualifikationen:

  • Mindestens 2 Jahre Erfahrung in einem Umfeld, in dem Struktur, schnelle Auffassungsgabe, klare Kommunikation und Hands-On-Mentalität gefordert sind (z.B. Startups, Strategie-Beratungen)
  • Großes Plus: Erfahrung in der Leitung von Projekten zur Prozessverbesserung und Operational Excellence
  • Kein 'Medical Operations' Background notwendig
  • Regelmäßige Reisebereitschaft in unsere Praxen in Deutschland

Skills:

  • Ownership für den eigenen Bereich und die Fähigkeit, (eigene) Missstände klar anzusprechen
  • Sehr gute Struktur in Wort und Schrift
  • Schnelle Auffassungsgabe (von Prozessen)
  • Fähigkeit, komplexe Sachverhalte effektiv zu analysieren, sowie einfach darzustellen & zu kommunizieren
  • Klare und empathische Kommunikationsweise
  • Versiertheit in einer Reihe von digitalen Tools wie Google Sheets, Excel, Notion, Miro, etc.