Technical Relationship Manager

Vor 7 Tagen

Bremen, Bremen, Deutschland IGEL Technology Vollzeit
Job Summary

The IGEL Technology is seeking a skilled Technical Relationship Manager to cement a close working relationship between IGEL and our customers, helping them to strategically develop their adoption of IGEL technology solutions. The TRM provides a central focal point between the customer and the various functional divisions within IGEL.

Key Responsibilities

• Develop a strong, positive strategic relationship with the customer.
• Provide knowledge transfer of IGEL products and functionality.
• Assist with the escalation of support incidents through resolution.
• Assist in the escalation of support queries to the relevant channels.
• Assist in the creation of customer feature requests as a conduit to product management.
• Ratify customer projects and provide guidance around further projects / upgrades.
• Develop and align a comprehensive account plan with the customer, documenting customer environment, expectations, priorities and technology deployment roadmap.
• Develop a good understanding of the customer environment and use this knowledge to proactively drive improvements and efficiencies within Customer environment. Advise the customer on technical best-practices as their IGEL trusted adviser.
• Use your in-depth knowledge of the customer environment to uncover additional IGEL product sales opportunities.

Requirements

• Minimum 5 years of experience directly supporting enterprise-level customers in a TRM capacity.
• 5+ years relevant engineering, consulting, or system integration experience with one or more vendors or Value Added Resellers (VARs) in the IT industry.
• Minimum 5 years work experience with virtual technologies such as Citrix, VMWare, Microsoft AVD.
• Experience with application and desktop virtualization platforms (VMware Horizon, Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services).
• Knowledge of common networking concepts and protocols (TCP/IP, DHCP, DNS, VLANs, 802.1x, RADIUS, etc.).
• 2+ years of experience with managing IGEL products within a customer environment.
• Experience with directory management (LDAP, Active Directory).
• Experience with troubleshooting and log gathering on both Windows and Linux platforms.
• Familiarity with a scripting language a plus (PowerShell, bash, python).
• Familiarity with common database platforms and concepts a plus (Oracle, MSSQL, MySQL).
• Industry-standard certifications in any of the above-mentioned technologies a plus (e.g. VCP, CCA/CCP, MCSE, RHCA, etc.).

Personal Qualities

• Good interpersonal and communication skills.
• Ability to work independently, under pressure and multi task.
• Be willing to pitch in and be part of the team in all aspects of company life.
• Be Pro-active.
• Be able to adapt to continuous innovations.
• Very good self-management skills, such as personal organization and time-keeping.

What We Offer

• Health, dental, vision, and prescription benefits (employee premiums covered by IGEL).
• 10 company-paid holidays per year.
• days of PTO per year (15 days in the first year and 20 each year thereafter).
• 401(k) plan with 100% company match, up to $5,000 per year.
• Monthly home office allowance.
• Remote working opportunities and flexible working times, so you can combine your demanding work with your private goals.
• Employee Assistance Program (EAP) and Financial Wellness tool.
• Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage.
• Wellbeing apps, including Rightway, Headspace and Wellhub.
• Training and development opportunities to advance your career.

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

  • Technical Relationship Manager

    vor 2 Wochen

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    Job Title: Technical Relationship ManagerAt IGEL Technology, we are seeking a highly skilled Technical Relationship Manager to join our team. As a Technical Relationship Manager, you will be responsible for building and maintaining strong relationships with our customers, providing technical expertise and support to ensure their success with our products.Key...

  • Technical Relationship Manager

    vor 2 Wochen

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    Job Title: Technical Relationship ManagerAt IGEL Technology, we are seeking a highly skilled Technical Relationship Manager to join our team. As a Technical Relationship Manager, you will be responsible for building and maintaining strong relationships with our customers, providing technical expertise and support to ensure their success with our products.Key...

  • Technical Relationship Manager

    vor 4 Wochen

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    Job Title: Technical Relationship ManagerAt IGEL Technology, we are seeking a highly skilled Technical Relationship Manager to join our team. As a Technical Relationship Manager, you will be responsible for building and maintaining strong relationships with our customers, providing technical expertise and support to ensure their success with our products.Key...

  • Technical Relationship Manager

    vor 4 Wochen

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    Job Title: Technical Relationship ManagerAt IGEL Technology, we are seeking a highly skilled Technical Relationship Manager to join our team. As a Technical Relationship Manager, you will be responsible for building and maintaining strong relationships with our customers, providing technical expertise and support to ensure their success with our products.Key...

  • Technical Relationship Manager

    vor 2 Wochen

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    Job Title: Technical Relationship ManagerAt IGEL Technology, we are seeking a highly skilled Technical Relationship Manager to join our team. As a Technical Relationship Manager, you will be responsible for building and maintaining strong relationships with our customers, providing technical expertise and support to ensure their success with our products.Key...

  • Technical Relationship Manager

    vor 2 Wochen

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    Job Title: Technical Relationship ManagerAt IGEL Technology, we are seeking a highly skilled Technical Relationship Manager to join our team. As a Technical Relationship Manager, you will be responsible for building and maintaining strong relationships with our customers, providing technical expertise and support to ensure their success with our products.Key...

  • Technical Relationship Manager

    vor 2 Wochen

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    Job Title: Technical Relationship ManagerAt IGEL Technology, we are seeking a highly skilled Technical Relationship Manager to join our team. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our enterprise customers.Key Responsibilities:Develop and execute a comprehensive account...

  • Technical Relationship Manager

    vor 1 Monat

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    Job Title: Technical Relationship ManagerLocation: Germany, remoteKey Responsibilities:Develop a strong, positive strategic relationship with the customerProvide knowledge transfer of IGEL products and functionalityAssist with the escalation of support incidents through resolutionAssist in the escalation of support queries to the relevant channelsRatify...

  • Technical Relationship Manager

    vor 1 Monat

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    Job Title: Technical Relationship ManagerLocation: Germany, remoteKey Responsibilities:Develop a strong, positive strategic relationship with the customerProvide knowledge transfer of IGEL products and functionalityAssist with the escalation of support incidents through resolutionAssist in the escalation of support queries to the relevant channelsRatify...

  • Technical Relationship Manager

    vor 2 Wochen

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    Job Title: Technical Relationship ManagerLOCATION: Germany, remoteKey Responsibilities:Develop a strong, positive strategic relationship with the customer to drive business growth and success.Provide knowledge transfer of IGEL products and functionality to ensure customer understanding and adoption.Assist with the escalation of support incidents through...

  • Technical Relationship Manager

    vor 1 Woche

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    Key ResponsibilitiesThe Technical Relationship Manager will serve as a central point of contact between IGEL and its customers, fostering a close working relationship to drive strategic adoption of IGEL technology solutions. This role requires a deep understanding of customer environments and the ability to provide knowledge transfer of IGEL products and...

  • Technical Relationship Manager

    Vor 5 Tagen

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    Job SummaryWe are seeking a highly skilled Technical Relationship Manager to join our team at IGEL Technology. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our enterprise customers, providing technical expertise and support to ensure their success with our solutions.Key...

  • Client Relationship Manager

    vor 3 Monaten

    Bremen, Bremen, Deutschland bindan GmbH & Co. KG Vollzeit

    StellenbeschreibungWir suchen einen engagierten Client Relationship Manager, der die Betreuung unserer Partnerkunden übernimmt, nachhaltige Beziehungen aufbaut und die Verkaufsziele durch effektives Beziehungsmanagement fördert. Ihre Aufgaben als Client Relationship ManagerBeratung und Unterstützung bestehender Kunden in allen Belangen bezüglich unserer...

  • Client Relationship Manager

    vor 4 Wochen

    Bremen, Bremen, Deutschland bindan GmbH & Co. KG Vollzeit

    StellenbeschreibungWir suchen einen engagierten Client Relationship Manager, der die Betreuung unserer Partnerkunden übernimmt, nachhaltige Beziehungen aufbaut und die Verkaufsziele durch effektives Beziehungsmanagement fördert. Ihre Aufgaben als Client Relationship ManagerBeratung und Unterstützung bestehender Kunden in allen Belangen bezüglich unserer...

  • Enterprise Relationship Manager

    vor 3 Wochen

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    Unlock Your Potential as an Enterprise Relationship Manager at IGEL TechnologyWe are seeking a talented and ambitious Enterprise Relationship Manager to join our sales team across the UK & EMEA footprint. As a key member of our team, you will work closely with our enterprise customers across various verticals to provide innovative endpoint computing...

  • Enterprise Relationship Manager

    vor 3 Wochen

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    Unlock Your Potential as an Enterprise Relationship Manager at IGEL TechnologyWe are seeking a talented and ambitious Enterprise Relationship Manager to join our sales team across the UK & EMEA footprint. As a key member of our team, you will work closely with our enterprise customers across various verticals to provide innovative endpoint computing...

  • Enterprise Relationship Manager

    vor 2 Monaten

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    Job DescriptionJob Title: Enterprise Relationship ManagerJob Summary:We are seeking a highly motivated and experienced Enterprise Relationship Manager to join our team at IGEL Technology. As an Enterprise Relationship Manager, you will be responsible for managing corporate and enterprise accounts to achieve and exceed sales targets.Key...

  • Enterprise Relationship Manager

    vor 2 Monaten

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    Job DescriptionJob Title: Enterprise Relationship ManagerJob Summary:We are seeking a highly motivated and experienced Enterprise Relationship Manager to join our team at IGEL Technology. As an Enterprise Relationship Manager, you will be responsible for managing corporate and enterprise accounts to achieve and exceed sales targets.Key...

  • Enterprise Relationship Manager

    vor 1 Monat

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    {"h1": "Enterprise Relationship Manager", "p": "At IGEL Technology, we are seeking a highly motivated and experienced Enterprise Relationship Manager to join our team. As a key member of our sales organization, you will be responsible for managing corporate and enterprise accounts to achieve and exceed sales targets. Your primary focus will be on developing...

  • Enterprise Relationship Manager

    vor 1 Monat

    Bremen, Bremen, Deutschland IGEL Technology Vollzeit

    {"h1": "Enterprise Relationship Manager", "p": "At IGEL Technology, we are seeking a highly motivated and experienced Enterprise Relationship Manager to join our team. As a key member of our sales organization, you will be responsible for managing corporate and enterprise accounts to achieve and exceed sales targets. Your primary focus will be on developing...